Restaurants
TheFork AI agent
Ecco can use restaurant discovery and reservation operations from TheFork in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is a TheFork AI agent?
TheFork helps diners discover restaurants and book tables. Ecco can answer incoming calls and collect reservation questions for the venue team.
When a supported TheFork connection is configured, permitted availability or booking context can inform the conversation. Live availability checks, reservation creation or changes, and synchronization must be confirmed for your venue before they are offered to guests.
HOW IT WORKS
How Ecco works with TheFork
01
A guest asks Ecco
A diner calls or messages about availability, a booking or venue details.
02
Ecco checks TheFork
With an approved TheFork connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported task
Ecco can answer diners and complete supported reservation tasks, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a table for two this evening?”
PHONE · AVAILABILITY
“Can I move my TheFork reservation to 8:30 pm?”
WHATSAPP · CHANGE
“Can you add a dietary requirement to my booking?”
PHONE · GUEST NOTE
“Please cancel my table and confirm the cancellation.”
WHATSAPP · CANCELLATION
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer reservation and venue questions during busy service or outside opening hours.
Let diners ask, confirm details and continue reservation conversations by message.
Reservation channels
Keep Ecco responses aligned with the reservation context used by your team.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
TABLES
Check supported availability
Use the reservation context available through TheFork.
RESERVATIONS
Create or update supported bookings
Turn qualified dining intent into configured reservation work.
GUESTS
Answer venue questions
Respond with relevant hours, location, menu and booking information.
REQUESTS
Capture preferences and notes
Keep dietary, seating and occasion requests attached to the guest.
HANDOFF
Escalate exceptions
Give staff the conversation, guest details and requested outcome.
CHANNELS
Keep guest contact aligned
Use consistent venue context across Voice and WhatsApp conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a TheFork AI agent?
When a supported TheFork connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with TheFork?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace TheFork?
No. TheFork remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
