Restaurants
TheFork AI agent
Connect Ecco with TheFork so every guest conversation can use relevant restaurant discovery and reservation operations—across voice, WhatsApp and connected messaging channels.
What is a TheFork AI agent?
Easily connect your phone channel with TheFork so incoming calls translate directly into confirmed reservations. The AI voice agent integrates into your existing booking flow, answering guest calls and managing availability without adding workload for your team.
When guests call, the agent checks real-time availability in TheFork, answers booking-related questions, and creates or updates reservations on the spot. No manual transcription, no missed calls during peak service, and no gaps between phone and digital bookings.
With everything centralized, your reservations stay aligned across channels. The floor team works off a single source of truth, while guests get fast, accurate answers—any time they call.
HOW IT WORKS
How Ecco works with TheFork
01
A guest asks Ecco
A diner calls or messages about availability, a booking or venue details.
02
Ecco checks TheFork
Ecco uses the relevant venue, availability, booking and guest context available through the connection.
03
Ecco handles the supported task
Ecco can answer diners and complete supported reservation tasks, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a table for two this evening?”
PHONE · AVAILABILITY
“Can I move my TheFork reservation to 8:30 pm?”
WHATSAPP · CHANGE
“Can you add a dietary requirement to my booking?”
PHONE · GUEST NOTE
“Please cancel my table and confirm the cancellation.”
WHATSAPP · CANCELLATION
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer reservation and venue questions during busy service or outside opening hours.
Let diners ask, confirm details and continue reservation conversations by message.
Reservation channels
Keep Ecco responses aligned with the reservation context used by your team.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
TABLES
Check supported availability
Use the reservation context available through TheFork.
RESERVATIONS
Create or update supported bookings
Turn qualified dining intent into configured reservation work.
GUESTS
Answer venue questions
Respond with relevant hours, location, menu and booking information.
REQUESTS
Capture preferences and notes
Keep dietary, seating and occasion requests attached to the guest.
HANDOFF
Escalate exceptions
Give staff the conversation, guest details and requested outcome.
CHANNELS
Keep guest contact aligned
Use consistent venue context across Voice and WhatsApp conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a TheFork AI agent?
It connects Ecco guest conversations with relevant TheFork context so guests receive faster, more consistent help.
What can Ecco do with TheFork?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace TheFork?
No. TheFork remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
