Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
Ecco handles over 80% of guest calls and messages across phone, WhatsApp and OTAs.
Be there when guests need you.
Voice Agent
Fewer calls to handle
Ecco handles routine guest calls, reducing call volume and front desk workload.
WhatsApp Agent
Reply without the wait
Guest questions get a useful answer on your own WhatsApp number.
OTA Agent
Stay on top of every inbox
Ecco handles booking messages across the channels you list on.
Make every agent yours.
Add what Ecco should know, define how it should act, choose when your team steps in, and test it before guests do.
A handoff with context
Decide when Ecco should involve your team. The guest request and conversation context go with the handoff.
- Choose when to escalate
- Send the request to the right person
- Keep the conversation context
Your process, followed consistently
Set the steps Ecco follows for recurring guest requests, from check-in to special cases.
- Define steps for common requests
- Set rules for each property
- Update procedures as you go
Knows your property. Learns every day.
Ecco builds a detailed knowledge base for each property. Every day, it learns from guest conversations and adds answers it didn't know before.
- Knows each property's details
- Finds gaps in guest conversations
- Adds new answers every day
Try it before guests do
Create an agent, test realistic guest scenarios and refine its responses before it goes live.
- Build your agent
- Test guest scenarios
- Refine the answers
Integrated with your systems
Ecco connects directly to your system, giving it real-time visibility — guest details, check-in info, reservations, and more. So when a guest calls or messages, Ecco already knows who they are and what they need.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How do the integrations work?
Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.
How long does it take to start with Ecco?
From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.
Can I set different instructions for each location?
Yes. You can configure custom information, policies, FAQs, and tone of voice for each location or venue.
What if Ecco can't handle a guest's question?
Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.
Does it work for both calls and WhatsApp?
Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.
How much time can I save with Ecco?
Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.
Done spending your day on guest calls and WhatsApp?
See how our clients use Ecco to automate guest communication across their entire portfolio — in under 48 hours.
