AI Agents,
built for hospitality operators.
Ecco AI resolves +80% of guest calls and messages on its own, so you can grow without growing your front desk.
Ecco ai voice
AI Voice for
guest calls
Ecco picks up every call like a real person, no menus, no hold music. It understands what the caller needs and resolves it right there, on the call, without anyone on your team having to pick up the phone.
ECCO AI Whatsapp
AI WhatsApp for guest messages
Ecco replies to every guest message on your own WhatsApp Business number, day and night. It understands what they need and resolves it right there, in the chat, without anyone on your team having to type a reply.
ECCO ai ota
AI OTA for booking messages
Ecco reads guest messages from Airbnb, Booking.com, Expedia, and every other channel you list on, checks your PMS for room status, housekeeping, and payment, then replies instantly and accurately. No copy-pasting between inboxes, no guessing.
Communication that adapts to your tone of voice.
Configure voice, routing, languages, and availability — without adding a single person to your team.
Integrated with your systems
Ecco connects directly to your system, giving it real-time visibility — guest details, check-in info, reservations, and more. So when a guest calls or messages, Ecco already knows who they are and what they need.
How does it work?
Create the AI Agent, set your rules, and let Ecco handle every guest call and WhatsApp.
Create the agent
Train Ecco on your business — check-in instructions, menu, door codes, allergies, and more.
Add your channels
Ecco plugs into your phone number and WhatsApp — no hardware, no technical setup, ready in 48 hours.
Ecco answers
Ecco handles every guest call and WhatsApp message — around the clock or only when you need it.
Monitor insights
Review every conversation, track response times, and stay in control from one dashboard.
Pricing
Frequently Asked
Questions
Got questions? We’ve got answers.
How does the integrations works?
Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.
How long does it take to start with Ecco?
From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.
Can I set different instructions for each location?
Yes. You can configure custom information, policies, FAQs, and tone of voice for each location or venue.
What if Ecco can't handle a guest's question?
Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.
Does it work for both calls and WhatsApp?
Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.
How much time can I save with Ecco?
Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.
Done spending your day on guest calls and WhatsApp?
See how our clients use Ecco to automate guest communication across their entire portfolio — in under 48 hours.
