Ecco — AI Agents, built for hospitality operators.

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AI Agents,
built for hospitality operators.

Ecco AI resolves +80% of guest calls and messages on its own, so you can grow without growing your front desk.

Try Ecco for free

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Trusted across 2,000+ properties, hotels, and restaurants

The guest calls your team no longer needs to answer.

Before arrival1:31

Early check-in

Ecco

Hello from Blue Properties, how can I help you?

Guest

Hi, I’m looking forward to today, but my flight arrived a bit earlier than expected. Is there any chance I could check in early?

Ecco

Of course, I’d be happy to help. Standard check-in is at 3 pm, but let me check whether an early option is available.

Ecco

May I have your full name or booking reference to look up your reservation?

Guest

The reference is 56563987, and the booking is under the name Sam Altman.

Ecco

Let me look that up for you.

Ecco

Room 304 has already been cleaned and inspected. Good news, it’s ready and we can offer early check-in right now.

Ecco

Early check-in is available for €30. I can charge the card on file and secure immediate access. Would you like to purchase it?

Guest

Yeah, absolutely. Please go ahead.

Ecco

Perfect. I’ve processed the €30 charge. Your early check-in is confirmed and your smart-lock code is active.

Ecco

Is there anything else I can assist you with?

Guest

No, that’s all. Thank you so much, and see you later.

Urgent support1:40

Guest locked out

Ecco

Hello from Blue Properties, how can I help you?

Guest

Hello, I’m locked outside the apartment. Can you help me get inside again?

Ecco

I can certainly help with that. Could you please provide your full name and booking code so I can verify your reservation?

Guest

The full name is Jeff Bezos. And for the booking code, just one second. It’s 43 90 89 90.

Ecco

Thank you, Jeff. I have your reservation for booking code 43 90 89 90. Are you arriving at the property for the first time, or have you already checked in and are now locked out?

Guest

Yeah, exactly. The second one. I checked in this afternoon, and now I’m locked out.

Ecco

I understand you’ve already checked in and are now locked out. For your security, I’m resetting your smart-lock code now. You’ll receive a new four-digit code via SMS shortly.

Ecco

Enter the code on the smart-lock keypad on your door, followed by the hash key. Would you like to stay on the line while you try it, or is there anything else I can help you with?

Guest

Yeah, can you stay on the line just a second, please? Did you send it by SMS?

Ecco

Yes, I’ve just sent the new four-digit code to your phone via SMS.

Guest

Okay, I got it.

Ecco

Great.

Guest

Okay, just give me a second.

Ecco

Take your time, Jeff. I’m right here.

Guest

Okay, thank you.

Ecco

You’re very welcome, Jeff.

Ecco

You’re very welcome, Jeff.

Ecco

Is there anything…

During the stay1:07

Wi-Fi request

Ecco

Hello from Blue Properties, how can I help you?

Guest

Hello, I’m coming from the apartment. I’m not able to join the Wi-Fi connection. What’s the password?

Ecco

Certainly. The network name is Windy Hill Guest, and the password is Beach Life 2026. Would you like me to send these details via SMS to your mobile number?

Guest

Yeah, thank you.

Ecco

Perfect. I’ve just sent a text message with the network name and password to your mobile number.

Ecco

Is there anything else I can assist you with?

Guest

Just let me check.

Ecco

Of course, take your time. Let me know if you need any further assistance.

Guest

The Beach Life 2026, right?

Ecco

Yes, that’s correct. The password is Beach Life 2026. Let me know if you’re able to connect or if you need any further help.

Guest

All right, yeah. Okay, it’s connected. Thank you.

Ecco

Wonderful. I’m glad you’re connected. If you need anything else, don’t hesitate to ask. Have a pleasant stay.

Missing information1:48

Check-in not completed

Ecco

Hello from Blue Properties, how can I help you?

Guest

Hi, I’m arriving today and I was hoping to get my check-in instructions or door code to get inside the apartment.

Ecco

I’d be happy to help you with your check-in instructions. To get started, could you please provide your full name or booking reference so I can look up your reservation?

Guest

Oh, all right, yeah. So my name is Elon Musk, and the booking reference is—just wait a second. It’s 90 90 69 405.

Ecco

Thank you, Mr. Musk. I have located your reservation under the name Elon Musk with booking reference 90 90 69 405.

Ecco

I must inform you that, for security reasons, we cannot release the property access codes or check-in instructions at this time because your guest registration process is not yet complete.

Ecco

To complete your registration, I can send a secure link via SMS to your mobile number on file.

Ecco

Once you upload your ID and complete the form, the system will automatically text you your smart-lock code and check-in instructions.

Ecco

Could you please confirm the mobile number where you’d like to receive this link?

Guest

Yeah, can you send it to this phone number, the one I’m calling from?

Ecco

Perfect.

Ecco

I’ve just sent a secure link to your mobile number.

Ecco

Once you upload your ID and complete the form, the system will automatically text you your smart-lock code and check-in instructions.

Ecco

Is there anything else I can help you with regarding your arrival today?

Guest

No, thank you so much. Have a good day.

Ecco

You’re very welcome, Mr. Musk. I hope you have a wonderful stay with us at Blue Properties.

Ecco AI WhatsApp automated guest messaging

Ecco ai voice

AI Voice for
guest calls

Ecco picks up every call like a real person, no menus, no hold music. It understands what the caller needs and resolves it right there, on the call, without anyone on your team having to pick up the phone.

Learn more

ECCO AI Whatsapp

AI WhatsApp for guest messages

Ecco replies to every guest message on your own WhatsApp Business number, day and night. It understands what they need and resolves it right there, in the chat, without anyone on your team having to type a reply.

Start now

Ecco AI chat widget answering guest questions

Ecco AI voice agent handling after-hours calls

ECCO ai ota

AI OTA for booking messages

Ecco reads guest messages from Airbnb, Booking.com, Expedia, and every other channel you list on, checks your PMS for room status, housekeeping, and payment, then replies instantly and accurately. No copy-pasting between inboxes, no guessing.

Learn more

Communication that adapts to your tone of voice.

Configure voice, routing, languages, and availability — without adding a single person to your team.

Sounds professional to your guests

Choose the voice, set the greeting, adjust the tone

Sounds like your team, not a robot

Pick a voice that fits your style. Set how Ecco greets your guests, handles pauses, and signs off — so every call feels personal, not automated.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting per property

Built-in call routing

Transfer to you when the guest needs a human

Ecco handles the routine. You only step in when it matters.

Ecco answers guest questions and handles the repetitive stuff. If a guest genuinely needs you, the call comes through with full context — no explaining from scratch.

Transfer directly to your phone

Guest context passed along before you pick up

Fallback to WhatsApp if you don't pick up

Knows your business inside out

Handles bookings, hours, info, and more

Trained on everything your guests ask

Ecco knows the specifics of every location — bookings, hours, directions, info, and rules — and answers guests instantly, on call or WhatsApp.

Bookings, availability, and access info

Hours, directions, and venue rules

Questions during the stay or visit

Set your own schedule

Run Ecco when it makes sense for your properties

Always on — even when you're not

Ecco is available 24/7, but you stay in control. Choose exactly when it answers — overnight, weekends, or whenever you need to switch off.

Run Ecco 24/7 or only during specific hours

Set recurring schedules per property

Take calls yourself when you're available

Sounds professional to your guests

Choose the voice, set the greeting, adjust the tone

Sounds like your team, not a robot

Pick a voice that fits your style. Set how Ecco greets your guests, handles pauses, and signs off — so every call feels personal, not automated.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting per property

Built-in call routing

Transfer to you when the guest needs a human

Knows your business inside out

Handles bookings, hours, info, and more

Set your own schedule

Run Ecco when it makes sense for your business

Payment Processing

Accept and track payments securely in one place

Sounds like your team, not a robot

Pick a voice that fits your style. Set how Ecco greets your guests, handles pauses, and signs off — so every call feels personal, not automated.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting per property

Built-in call routing

Transfer to you when the guest needs a human

Ecco handles the routine. You only step in when it matters.

Ecco answers guest questions and handles the repetitive stuff. If a guest genuinely needs you, the call comes through with full context — no explaining from scratch.

Transfer directly to your phone

Guest context passed along before you pick up

Fallback to WhatsApp if you don't pick up

Knows your business inside out

Handles bookings, hours, info, and more

Trained on everything your guests ask

Ecco knows the specifics of every location — bookings, hours, directions, info, and rules — and answers guests instantly, on call or WhatsApp.

Bookings, availability, and access info

Hours, directions, and venue rules

Questions during the stay or visit

Set your own schedule

Run Ecco when it makes sense for your properties

Always on — even when you're not

Ecco is available 24/7, but you stay in control. Choose exactly when it answers — overnight, weekends, or whenever you need to switch off.

Run Ecco 24/7 or only during specific hours

Set recurring schedules per property

Take calls yourself when you're available

Integrated with your systems

Ecco connects directly to your system, giving it real-time visibility — guest details, check-in info, reservations, and more. So when a guest calls or messages, Ecco already knows who they are and what they need.

See all Integrations

Guesty
Property Managers
Smoobu
Property Managers
Avantio
Property Managers
Hostaway
Property Managers
Apaleo
Property Managers
VRBO
Property Managers
Lodgify
Property Managers

How does it work?

Create the AI Agent, set your rules, and let Ecco handle every guest call and WhatsApp.

Create the agent

Train Ecco on your business — check-in instructions, menu, door codes, allergies, and more.

Add your channels

Ecco plugs into your phone number and WhatsApp — no hardware, no technical setup, ready in 48 hours.

Ecco answers

Ecco handles every guest call and WhatsApp message — around the clock or only when you need it.

Monitor insights

Review every conversation, track response times, and stay in control from one dashboard.

PRICING

Choose your agent, then your plan

Starter

€179

Per month / billed monthly

Perfect for 1 - 10 calls / day

✓Answers calls 24/7
✓500 minutes included
✓Multilingual support
✓Core integrations

Book a demo

Success stories

70%

of calls resolved with AI without reaching reception

Hostel

How Ostelzzz Handles 1,000+ Calls a Month with Ecco AI

Read story

Success stories

70%

of calls resolved with AI without reaching reception

Hostel

How Ostelzzz Handles 1,000+ Calls a Month with Ecco AI

Read story

Success stories

70%

of calls resolved with AI without reaching reception

Hostel

How Ostelzzz Handles 1,000+ Calls a Month with Ecco AI

Read story

Frequently Asked
Questions

Have more questions?

Reach out to our support team

Got questions? We’ve got answers.

How do the integrations work?

Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.

How long does it take to start with Ecco?

From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.

Can I set different instructions for each location?

Yes. You can configure custom information, policies, FAQs, and tone of voice for each location or venue.

What if Ecco can't handle a guest's question?

Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.

Does it work for both calls and WhatsApp?

Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.

I manage multiple properties. Can one Ecco account cover all of them?

Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.

How much time can I save with Ecco?

Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.