VOICE AI
Let your team do hospitality, not phone support.
Ecco handles the repetitive service calls — check-in questions, parking, late checkouts, facility info.
VOICE AI
Knows your properties, not just your FAQs
Ecco isn’t trained on a script. It connects to your actual property data — booking status, access codes, check-in instructions, house rules — and uses it live during the call. Every answer is specific to the guest on the line, not a generic response.
VOICE AI
Detects language and switches instantly
Ecco identifies the guest’s language from the first sentence and responds in kind — mid-call if needed. No language selection menus. No “press 2 for English.” Just a natural conversation in the guest’s own language.
VOICE AI
Escalates with context, not just a transfer
When Ecco decides a call needs a human, your team receives full context before picking up: who’s calling, what they asked, what Ecco already told them. The guest never has to start over.
Frequently Asked
Questions
Got questions? We’ve got answers.
How does the integrations works?
Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.
How long does it take to start with Ecco?
From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.
Can I set different instructions for each property?
Yes. You can configure custom check-in instructions, house rules, FAQs, and tone of voice per property or unit.
What if Ecco can't handle a guest's question?
Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.
Does it work for both calls and WhatsApp?
Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.
How much time can I save with Ecco?
Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.
Done spending your day on guest calls and WhatsApp?
See how property managers use Ecco to automate guest communication across their entire portfolio — in under 48 hours.
