Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI agents, built for property managers.
Handle guest calls, WhatsApp and connected OTA messages across your portfolio with the right instructions for each rental and a handoff when your team is needed.
Be there for guests across your portfolio.
Voice Agent
Fewer routine guest calls
Answer calls using the instructions for the guest’s rental.
WhatsApp Agent
The right rental. The right reply.
Answer stay questions on connected WhatsApp numbers with property context.
OTA Agent
Keep portfolio inboxes moving
Respond to routine messages on your connected booking channels.
Your rules for guest communication.
Add your property information, define the steps for these requests, choose when your team steps in, and test the answers. Need phone coverage too? See our AI answering service for vacation rentals or the AI receptionist for short-term rentals.
A handoff with guest context
When a request about guest communication needs a person, Ecco passes the guest’s question and conversation context to your team.
- Define which requests need approval
- Send exceptions to the right team
- Keep the guest conversation context
Fewer routine guest calls
Answer calls using the instructions for the guest’s rental.
- Fewer routine guest calls
- The right rental. The right reply.
- Keep portfolio inboxes moving
Know the rental behind the stay.
Use your approved information for guest communication for property managers. Keep the relevant policies and instructions up to date.
- Early check-in
- Access guidance
- Parking information
Test the guest scenario before going live.
Try questions like “Where can we park?” and check the answer against your property guidance and handoff rules.
- Test the guest question
- Review the answer and handoff
- Refine your instructions
Connected to your property systems
Ecco uses available property and reservation information from supported connected systems to handle guest communication for property managers. Channels, data and actions depend on your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How does Ecco help with guest communication for property managers?
Handle guest calls, WhatsApp and connected OTA messages across your portfolio with the right instructions for each rental and a handoff when your team is needed.
What guest questions can it handle here?
Answer calls using the instructions for the guest’s rental. Answer stay questions on connected WhatsApp numbers with property context. Examples include early check-in · access guidance · parking information.
Does every request get handled automatically?
Only actions supported by your connected systems and configured rules can be completed. Requests needing approval or outside those capabilities go to your team.
What happens when a person is needed?
Respond to routine messages on your connected booking channels. The request is passed on with the conversation context.
Which systems and channels does this use?
We review your existing property management setup, connected channels and available data before confirming the workflow.
Can we test the answers first?
Yes. You can test real scenarios such as “Where can we park?” and refine your property instructions.
How do we choose a plan?
Compare the agent plans against your calls and messages. The team can review which channels and volumes fit your operation.
Ready to simplify guest communication for property managers?
Walk through your real guest questions, connected systems and team handoffs with Ecco. Start with early check-in · access guidance · parking information.
