Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI support, built for self check-in.
Guide guests through the approved arrival and access instructions for their property, and involve your team when those instructions do not resolve the issue.
Help guests through the front door.
Voice Agent
Share the arrival steps
Use the check-in instructions for the booked property.
WhatsApp Agent
Clarify access questions
Help guests understand the approved entry process.
OTA Agent
Bring in the team
Escalate unresolved access problems to the right person.
Your rules for self check-in guest support.
Add your property information, define the steps for these requests, choose when your team steps in, and test the answers.
A handoff with guest context
When a request about self check-in guest support needs a person, Ecco passes the guest’s question and conversation context to your team.
- Define which requests need approval
- Send exceptions to the right team
- Keep the guest conversation context
Share the arrival steps
Use the check-in instructions for the booked property.
- Share the arrival steps
- Clarify access questions
- Bring in the team
Know the property behind the stay.
Use your approved information for self check-in guest support. Keep the relevant policies and instructions up to date.
- Entrance instructions
- Arrival guidance
- Access issue
Test the guest scenario before going live.
Try questions like “We are at the building. Where do we enter?” and check the answer against your property guidance and handoff rules.
- Test the guest question
- Review the answer and handoff
- Refine your instructions
Connected to your property systems
Ecco uses available property and reservation information from supported connected systems to handle self check-in guest support. Channels, data and actions depend on your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How does Ecco help with self check-in guest support?
Guide guests through the approved arrival and access instructions for their property, and involve your team when those instructions do not resolve the issue.
What guest questions can it handle here?
Use the check-in instructions for the booked property. Help guests understand the approved entry process. Examples include entrance instructions · arrival guidance · access issue.
Does every request get handled automatically?
Only actions supported by your connected systems and configured rules can be completed. Requests needing approval or outside those capabilities go to your team.
What happens when a person is needed?
Escalate unresolved access problems to the right person. The request is passed on with the conversation context.
Which systems and channels does this use?
We review your existing property management setup, connected channels and available data before confirming the workflow.
Can we test the answers first?
Yes. You can test real scenarios such as “We are at the building. Where do we enter?” and refine your property instructions.
How do we choose a plan?
Compare the agent plans against your calls and messages. The team can review which channels and volumes fit your operation.
Ready to simplify self check-in guest support?
Walk through your real guest questions, connected systems and team handoffs with Ecco. Start with entrance instructions · arrival guidance · access issue.
