Answer every guest,
every time
Bookings captured, questions handled, reservations taken — in every language, straight into your systems.
Frequently Asked
Questions
Got questions? We’ve got answers.
How does the integrations works?
Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.
How long does it take to start with Ecco?
From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.
Can I set different instructions for each property?
Yes. You can configure custom check-in instructions, house rules, FAQs, and tone of voice per property or unit.
What if Ecco can't handle a guest's question?
Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.
Does it work for both calls and WhatsApp?
Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.
How much time can I save with Ecco?
Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.
