AI
agents
for
every
guest
conversation
Ecco handles guest communication across voice, WhatsApp, and OTA channels — 24/7, in any language.
Watch Introduction
ONE AI TEAM
One platform for every guest channel
Voice calls, WhatsApp messages, and OTA conversations share the same property context. Ecco handles routine requests and brings your team in when a person is needed.
BUILT FOR HOSPITALITY
Guest communication that runs itself
Ecco uses live property information to answer recurring questions, keep conversations moving, and help hospitality teams spend more time with guests.
Voice, WhatsApp and OTA AI for hospitality teams
From guest question to resolution
Ecco understands the request, uses the right property context, responds in the guest’s language, and escalates with a clear handoff when needed.
Unify
Bring calls, WhatsApp, and OTA conversations into one operating layer, with consistent information across every guest touchpoint.
Ask Ecco about this guest
Resolve
Answer repetitive service questions automatically, from check-in instructions and access details to parking, facilities, and late checkout.
Resolved by Ecco
Handed to team
Open
View guest conversations
Escalate
When a person is needed, Ecco passes the conversation to your team with the guest, request, and previous answers already in context.
Voice
OTA
