Whatsapp ai
Let your team do hospitality, not phone support.
Ecco handles the repetitive service calls — check-in questions, parking, late checkouts, facility info.
whatsapp ai agent
Your existing WhatsApp number. Zero migration.
Connect Ecco to your existing WhatsApp Business account and keep using it exactly as before. You still see every conversation in the WhatsApp app. Your guests still message the same number they already have saved. Ecco works in the background — invisible to guests, fully visible to you.
Whatsapp AI agent
Voice notes, photos, text — Ecco handles all of it.
Guests don’t always type. They send a voice note asking about availability, a photo of a broken fixture, a screenshot of their booking. Ecco listens, looks, and replies — the same way a person would.
whatsapp ai agent
You type, the AI stops.
Whenever you want to take over a conversation, just reply. Ecco steps aside immediately and hands the chat back to you. No mode to switch, no setting to toggle — your presence in the chat is the signal.
Frequently Asked
Questions
Got questions? We’ve got answers.
How does the integrations works?
Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.
How long does it take to start with Ecco?
From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.
Can I set different instructions for each property?
Yes. You can configure custom check-in instructions, house rules, FAQs, and tone of voice per property or unit.
What if Ecco can't handle a guest's question?
Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.
Does it work for both calls and WhatsApp?
Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.
How much time can I save with Ecco?
Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.
Done spending your day on guest calls and WhatsApp?
See how property managers use Ecco to automate guest communication across their entire portfolio — in under 48 hours.
