Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
24/7 phone coverage for every property you manage.
Answer routine guest calls around the clock or during your configured hours, using property information and escalation rules agreed with your team.
Be there when guests call.
Voice Agent
Cover out-of-hours calls
Give callers property guidance when the desk is unavailable.
Guest conversation
Answer recurring questions
Help with arrival times, directions and stay information.
Request handoff
Route exceptions clearly
Send requests requiring a person through your configured handoff.
Your rules for 24/7 guest phone coverage.
Add your property information, define the steps for these requests, choose when your team steps in, and test the answers.
A handoff with guest context
When a request about 24/7 guest phone coverage needs a person, Ecco passes the guest’s question and conversation context to your team.
- Define which requests need approval
- Send exceptions to the right team
- Keep the guest conversation context
Cover out-of-hours calls
Give callers property guidance when the desk is unavailable.
- Cover out-of-hours calls
- Answer recurring questions
- Route exceptions clearly
Know the property behind the stay.
Use your approved information for 24/7 guest phone coverage. Keep the relevant policies and instructions up to date.
- Late arrival
- Opening hours
- Urgent request
Test the guest scenario before going live.
Try questions like “We are arriving after midnight. What should we do?” and check the answer against your property guidance and handoff rules.
- Test the guest question
- Review the answer and handoff
- Refine your instructions
Connected to your property systems
Ecco uses available property and reservation information from supported connected systems to handle 24/7 guest phone coverage. Channels, data and actions depend on your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How does Ecco help with 24/7 guest phone coverage?
Answer routine guest calls around the clock or during your configured hours, using property information and escalation rules agreed with your team.
What guest questions can it handle here?
Give callers property guidance when the desk is unavailable. Help with arrival times, directions and stay information. Examples include late arrival · opening hours · urgent request.
Does every request get handled automatically?
Only actions supported by your connected systems and configured rules can be completed. Requests needing approval or outside those capabilities go to your team.
What happens when a person is needed?
Send requests requiring a person through your configured handoff. The request is passed on with the conversation context.
Which systems and channels does this use?
We review your existing property management setup, connected channels and available data before confirming the workflow.
Can we test the answers first?
Yes. You can test real scenarios such as “We are arriving after midnight. What should we do?” and refine your property instructions.
How do we choose a plan?
Compare the agent plans against your calls and messages. The team can review which channels and volumes fit your operation.
Ready to simplify 24/7 guest phone coverage?
Walk through your real guest questions, connected systems and team handoffs with Ecco. Start with night lockout · access codes · late arrival.
