Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI agents, built for multilingual guests.
Help international guests get useful answers in supported languages, grounded in the same property guidance and escalation rules.
Keep the meaning clear across languages.
Voice Agent
Understand the request
Recognize the guest’s question in a supported language.
WhatsApp Agent
Use consistent guidance
Keep property information and policies consistent across replies.
OTA Agent
Hand over with context
Pass requests to your team with the conversation already captured.
Your rules for multilingual guest support.
Add your property information, define the steps for these requests, choose when your team steps in, and test the answers.
A handoff with guest context
When a request about multilingual guest support needs a person, Ecco passes the guest’s question and conversation context to your team.
- Define which requests need approval
- Send exceptions to the right team
- Keep the guest conversation context
Understand the request
Recognize the guest’s question in a supported language.
- Understand the request
- Use consistent guidance
- Hand over with context
Know the property behind the stay.
Use your approved information for multilingual guest support. Keep the relevant policies and instructions up to date.
- Check-in in Spanish
- Directions in English
- Team handoff
Test the guest scenario before going live.
Try questions like “¿A qué hora podemos entrar?” and check the answer against your property guidance and handoff rules.
- Test the guest question
- Review the answer and handoff
- Refine your instructions
Connected to your property systems
Ecco uses available property and reservation information from supported connected systems to handle multilingual guest support. Channels, data and actions depend on your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How does Ecco help with multilingual guest support?
Help international guests get useful answers in supported languages, grounded in the same property guidance and escalation rules.
What guest questions can it handle here?
Recognize the guest’s question in a supported language. Keep property information and policies consistent across replies. Examples include check-in in spanish · directions in english · team handoff.
Does every request get handled automatically?
Only actions supported by your connected systems and configured rules can be completed. Requests needing approval or outside those capabilities go to your team.
What happens when a person is needed?
Pass requests to your team with the conversation already captured. The request is passed on with the conversation context.
Which systems and channels does this use?
We review your existing property management setup, connected channels and available data before confirming the workflow.
Can we test the answers first?
Yes. You can test real scenarios such as “¿A qué hora podemos entrar?” and refine your property instructions.
How do we choose a plan?
Compare the agent plans against your calls and messages. The team can review which channels and volumes fit your operation.
Ready to simplify multilingual guest support?
Walk through your real guest questions, connected systems and team handoffs with Ecco. Start with check-in in spanish · directions in english · team handoff.
