Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
An after-hours AI receptionist
for independent hotels.
Ecco’s AI agents help guests with late arrivals, booking questions and stay requests when your reception team is off shift.
A useful answer after the front desk closes.
AI Voice Agent
Routine calls answered
Ecco’s AI agent answers routine calls using your hotel’s approved information and hands exceptions to your front desk.
AI WhatsApp Agent
Useful replies on WhatsApp
Guests get answers on your connected hotel WhatsApp number using approved property guidance.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected booking channels with your hotel’s reservation context and approved policies.
Set your after-hours rules.
Choose the hours, approved answers and escalation path for overnight or weekend calls.
Context for after-hours calls
With an approved integration, Ecco’s AI agent can use reservation details to answer late-arrival questions and complete supported actions.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How can Ecco’s AI agents help with after-hours calls?
Ecco’s AI agent can help guests with late arrivals, booking questions and stay requests when your reception team is off shift. Exact actions depend on connected systems and approved rules.
How long does setup take?
The timeline depends on the properties, channels, content and integrations involved. We confirm the setup plan and test the agent before activation.
Can I set my hotel’s own instructions?
Yes. Add your hotel’s policies, arrival information and preferred handoff rules before activation.
What if a guest needs a person?
Set the requests that should go to a team member. Ecco passes the guest’s question and available conversation context to the right team.
Which guest channels can Ecco cover?
Ecco supports phone, WhatsApp and enabled booking channels. Exact coverage depends on the connected configuration.
Can Ecco work alongside my front desk?
Yes. Choose which routine conversations Ecco handles and when your front desk should take over with the available context.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions after launch. Outcomes depend on traffic, configuration and operating process.
Ready to answer guest calls after hours?
See how Ecco’s AI agent can cover routine calls outside staffed hours while your team controls escalation.
