Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI Agents for Hotel Operators
Ecco’s AI agents answer routine hotel guest calls, WhatsApp and OTA messages using your approved information, with a handoff when guests need your team.
One guest experience across voice, WhatsApp and booking channels.
AI Voice Agent
Give the front desk room to breathe
Answer routine hotel calls and pass complex requests to staff.
AI WhatsApp Agent
Help guests throughout the stay
Reply to hotel questions on the property’s WhatsApp number.
AI OTA Agent
Keep booking messages covered
Respond to reservation and arrival questions in connected inboxes.
Communication that adapts to your tone of voice.
Configure voice, routing, languages, and availability — without adding a single person to your team.
Integrated with your systems
Ecco connects directly to your system, giving it real-time visibility — guest details, check-in info, reservations, and more. So when a guest calls or messages, Ecco already knows who they are and what they need.
Pricing
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Have more questions?
Reach out to our support team
Got questions? We’ve got answers.
How do the integrations work?
Ecco’s AI agent integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.
How long does it take to start with Ecco?
From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.
Can I set different instructions for each location?
Yes. You can configure custom information, policies, FAQs, and tone of voice for each location or venue.
What if Ecco can't handle a guest's question?
Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.
Does it work for both calls and WhatsApp?
Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.
How much time can I save with Ecco?
Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.
Done spending your day on guest calls and WhatsApp?
See how our clients use Ecco to automate guest communication across their entire portfolio — in under 48 hours.
