Ecco AI Receptionist for Hotels and Restaurants

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Solutions

Pricing

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Capture

every

reservation.

Answer

every

guests.

every

industry

guests.

Ecco answers calls and messages 24/7.
Evenings, weekends, holidays. Guests book instantly.
Your team delivers service, not voicemails.

Ecco answers calls and messages 24/7.
Evenings, weekends, holidays.
Guests book instantly.
Your team delivers service, not voicemails.

Try Ecco for free

See it in action

Get a call from your AI receptionist

🇳🇱▼

+31

See it in action

Get a call from your AI receptionist

🇳🇱▼

+31

Ensure every guest gets a response while your team focuses on the floor

Picks up in 2 rings

Peak hours, off-shifts, holidays — every call gets answered.

Books on the spot

Real-time availability. Guests confirm before they hang up.

Works in any language

No more lost bookings from tourists or international guests.

Two colleagues smiling and collaborating at a laptop in a bright office.

Point-of-sale screen on a counter showing an order summary with totals and change options.

Man with glasses and tied-back hair writing at a desk while looking at a tablet.

Hand holding a blue credit card over a white contactless payment reader on a wooden surface.

Close-up of a black device knob with a plus sign.

Smiling man wearing a cream sweater sitting against a wooden background.

Ensure every guest gets a response while your team focuses on the floor

Picks up in 2 rings

Peak hours, off-shifts, holidays — every call gets answered.

Books on the spot

Real-time availability. Guests confirm before they hang up.

Works in any language

No more lost bookings from tourists or international guests.

Ensure every guest gets a response while your team focuses on the floor

Picks up in 2 rings

Peak hours, off-shifts, holidays — every call gets answered.

Books on the spot

Real-time availability. Guests confirm before they hang up.

Works in any language

No more lost bookings from tourists or international guests.

Communication that adapts to each location

Configure voice, routing, languages, and availability per location - without changing how your team works.

Your brand tone of voice

Choose the voice, set the greeting, adjust the tone

Sounds like your team, not a robot

Pick a voice that fits your venue. Set how Ecco greets callers, handles pauses, and says goodbye.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting

Built-in call routing

Transfer to staff when the caller asks for a human

AI handles the routine, staff handles the rest

Ecco takes bookings and answers FAQs. When a caller wants a human, the call goes to your team with context.

Transfer to front desk or manager

Caller info passed to staff

Fallback to email or messages if no one picks up

Manage difficult cases

Handles allergies, special requests, directions, and more

Trained for the questions staff usually handle

Ecco knows how to respond to dietary restrictions, room preferences, parking info, and directions to your venue.

Allergy and dietary questions

Special room or table requests

Location and parking details

Smart availability scheduling

Run Ecco when it makes sense for your venue

Always on - on your schedule

Ecco is available 24/7, but you stay in control. Choose exactly when the AI agent answers calls—by hour, by day, or around your service schedule.

Activate Ecco only during off-shift hours

Set recurring schedules (e.g. every day from 10:00 to 17:00)

Keep calls routed to staff during service if you prefer

Payment Processing

Accept and track payments securely in one place

Sounds like your team, not a robot

Pick a voice that fits your venue. Set how Ecco greets callers, handles pauses, and says goodbye.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting

Built-in call routing

Transfer to staff when the caller asks for a human

AI handles the routine, staff handles the rest

Ecco takes bookings and answers FAQs. When a caller wants a human, the call goes to your team with context.

Transfer to front desk or manager

Caller info passed to staff

Fallback to email or messages if no one picks up

Manage difficult cases

Handles allergies, special requests, directions, and more

Trained for the questions staff usually handle

Ecco knows how to respond to dietary restrictions, room preferences, parking info, and directions to your venue.

Allergy and dietary questions

Special room or table requests

Location and parking details

Smart availability scheduling

Run Ecco when it makes sense for your venue

Always on - on your schedule

Ecco is available 24/7, but you stay in control. Choose exactly when the AI agent answers calls—by hour, by day, or around your service schedule.

Activate Ecco only during off-shift hours

Set recurring schedules (e.g. every day from 10:00 to 17:00)

Keep calls routed to staff during service if you prefer

Your brand tone of voice

Choose the voice, set the greeting, adjust the tone

Sounds like your team, not a robot

Pick a voice that fits your venue. Set how Ecco greets callers, handles pauses, and says goodbye.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting

Built-in call routing

Transfer to staff when the caller asks for a human

Manage difficult cases

Handles allergies, special requests, directions, and more

Smart availability scheduling

Run Ecco when it makes sense for your venue

Integrated with your favourite systems

Ecco integrates directly with your booking systems, giving it real-time visibility into availability, reservations, and guest notes. Whether by phone or chat, it uses this information live to handle requests and make bookings — just like your best receptionist.

See all Integrations

Flexipass
Hotels
The Fork
Restaurants
Mews
Hotels
Open Table
Restaurants
Smartness
Hotels
Slope
Hotels
Cloudbeds
Hotels
Oracle Hospitality
Hotels

How does it work?

Connect your systems, set your rules, and let Ecco handle incoming calls and messages.

Create the agent

With our platform, you can create a custom AI agent with deep knowledge of your business, FAQs and internal procedures.

Add your channels

Ecco plugs into your phone number, WhatsApp, and booking systems — with zero hardware and zero operational disruption.

Ecco answers

Ecco handles incoming calls and messages around the clock or during selected hours.

Monitor insights

389

Per month / billed annually

Designed for larger teams or fast-scaling businesses.

2,000 minutes included / month

Multilingual support

PMS/RMS Integration

Real-time dashboard with call history and KPIs

Book a demo

Frequently Asked
Questions

Have more questions?

Reach out to our support team

Got questions? We’ve got answers.

How does the integrations works?

Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.

How long does it take to start with Ecco?

From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.

Can I customize how the AI responds?

Yes. We customize tone of voice, information, FAQ answers, cancellation policies and much more.

What happens if Ecco doesn’t understand what the customer says on the phone?

If Ecco can’t handle a request, it transfers the call to a human operator. Every conversation is recorded in the dashboard.