Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
An AI booking assistant
for hotel groups.
Ecco’s AI agents answer availability, rate and policy questions across your hotels and complete reservation actions supported by each connected booking system.
From first question to reservation.
AI Voice Agent
Routine calls answered
Ecco’s AI agent answers routine guest calls using each hotel’s approved information and hands exceptions to the right team.
AI WhatsApp Agent
Useful replies on WhatsApp
Guests get answers on connected hotel WhatsApp numbers using property-specific guidance.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected booking channels with reservation context and approved hotel policies.
Use each hotel’s booking rules.
Set rate and policy guidance, supported actions and escalation rules for each property.
Connected to your booking systems
Ecco can use availability and reservation context from approved systems, with write actions limited to the permissions enabled for that hotel.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How can Ecco’s AI agents help with booking inquiries?
Ecco’s AI agent can answer availability and booking questions across your hotels, and complete supported reservation actions through connected systems. Exact actions depend on connected systems and approved rules.
How long does setup take?
The timeline depends on the properties, channels, content and integrations involved. We confirm the setup plan and test the agent before activation.
Can each hotel have its own instructions?
Yes. Add property-specific policies, arrival information and handoff contacts alongside shared group guidance.
What if a guest needs a person?
Set the requests that should go to a team member. Ecco passes the guest’s question and available conversation context to the right team.
Which guest channels can Ecco cover?
Ecco supports phone, WhatsApp and enabled booking channels. Exact coverage depends on the connected configuration.
Can one setup cover several hotels?
A group can set shared guidance and add rules for each hotel. We confirm the portfolio configuration and channel access during setup.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions after launch. Outcomes depend on traffic, configuration and operating process.
Ready to answer more booking questions?
See how Ecco’s AI agent can support booking conversations across your hotel group through connected workflows.
