Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
An AI receptionist
for hotel groups.
Ecco’s AI agents answer routine calls across your hotels, day and night, with the right property information and a clear handoff when a guest needs your team.
Answer guests when front desks are busy.
AI Voice Agent
Routine calls answered
Ecco’s AI agent answers routine guest calls using each hotel’s approved information and hands exceptions to the right team.
AI WhatsApp Agent
Useful replies on WhatsApp
Guests get answers on connected hotel WhatsApp numbers using property-specific guidance.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected booking channels with reservation context and approved hotel policies.
Set the call rules for each hotel.
Choose greetings, operating hours, escalation contacts and policies for every hotel in the group.
Reservation context for the right hotel
With an approved connection, Ecco’s AI agent can use booking details and complete the call actions enabled for that property.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How can Ecco help with AI reception across your hotels?
Ecco’s AI agent can answer routine guest calls across multiple hotels, day and night, with the right property context and a clear path to your team. Exact actions depend on connected systems and approved rules.
How long does setup take?
The timeline depends on the properties, channels, content and integrations involved. We confirm the setup plan and test the agent before activation.
Can each hotel have its own instructions?
Yes. Add property-specific policies, arrival information and handoff contacts alongside shared group guidance.
What if a guest needs a person?
Set the requests that should go to a team member. Ecco passes the guest’s question and available conversation context to the right team.
Which guest channels can Ecco cover?
Ecco supports phone, WhatsApp and enabled booking channels. Exact coverage depends on the connected configuration.
Can one setup cover several hotels?
A group can set shared guidance and add rules for each hotel. We confirm the portfolio configuration and channel access during setup.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions after launch. Outcomes depend on traffic, configuration and operating process.
Ready to cover calls across your hotel group?
See how Ecco’s AI agent can answer routine calls for each hotel while your team stays in control of exceptions.
