Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI guest request coordination
for hotel groups.
Ecco’s AI agents capture guest requests on phone, WhatsApp and OTA channels, use each hotel’s approved procedures and pass exceptions to the right team with context.
A clearer path from guest request to hotel team.
AI Voice Agent
Routine calls answered
Ecco’s AI agent answers routine guest calls using each hotel’s approved information and hands exceptions to the right team.
AI WhatsApp Agent
Useful replies on WhatsApp
Guests get answers on connected hotel WhatsApp numbers using property-specific guidance.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected booking channels with reservation context and approved hotel policies.
Set shared procedures, keep local context.
Define group-wide guidance and property-specific rules so requests reach the right team when human help is needed.
Request context from connected systems
With an approved integration, Ecco’s AI agent can use reservation and property context to respond and perform actions supported by that hotel’s setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How can Ecco’s AI agents help with guest request coordination?
Ecco’s AI agent can route guest requests to the right hotel team with property context, approved procedures and clear escalation across your group. Exact actions depend on connected systems and approved rules.
How long does setup take?
The timeline depends on the properties, channels, content and integrations involved. We confirm the setup plan and test the agent before activation.
Can each hotel have its own instructions?
Yes. Add property-specific policies, arrival information and handoff contacts alongside shared group guidance.
What if a guest needs a person?
Set the requests that should go to a team member. Ecco passes the guest’s question and available conversation context to the right team.
Which guest channels can Ecco cover?
Ecco supports phone, WhatsApp and enabled booking channels. Exact coverage depends on the connected configuration.
Can one setup cover several hotels?
A group can set shared guidance and add rules for each hotel. We confirm the portfolio configuration and channel access during setup.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions after launch. Outcomes depend on traffic, configuration and operating process.
Ready to coordinate guest requests across your hotels?
See how Ecco’s AI agent can handle routine requests and keep every hotel team in control of exceptions.
