Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI guest messaging for vacation rentals
AI agents answer guest questions by phone, WhatsApp and connected Airbnb and Booking.com messaging. Each vacation rental keeps its own instructions, with a handoff for exceptions.
One guest conversation. Three ways to reach you.
AI Voice Agent
Answer across your portfolio
Handle guest calls about access, arrival and property details.
AI WhatsApp Agent
Keep stay questions moving
Reply to guests on WhatsApp with the right property context.
AI OTA Agent
Stay close to every listing
Handle booking messages across your rental channels.
Success stories
350
properties managed across four Italian regions
Property Management
How Homiday Scaled Guest Communication Across 350 Homes
€1,706
in direct phone bookings in 30 days
Hostel
How Ostelzzz Turns After-Hours Calls Into Direct Bookings
How does it work?
Connect your properties, choose your channels and test the answers before guests arrive.
Create the agent
Train Ecco on each property — check-in instructions, door codes, house rules, Wi-Fi, parking, and any FAQ your guests ask.
Add your channels
Connect your phone number, WhatsApp and supported OTA messaging. We verify the connection and the available actions for your setup.
Ecco answers
Ecco answers routine guest questions 24/7 in the guest’s language, with a handoff to your team for exceptions.
Monitor insights
Review every conversation, track response times, and stay in control from one dashboard.
One plan for all your properties
WhatsApp and OTA agents from €149/month each, with 2,500 messages. Voice from €179/month with 500 minutes. All properties included. No setup fee.
Prices exclude VAT. Billed monthly, cancel anytime. All in one saves 10% on combined plans. Extra usage: €0.40 per voice minute and €0.07 per AI message.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Questions from hosts and B&B operators
Can I use Ecco for more than one vacation rental?
Yes. All your properties are included in the plan. Each property has its own check-in instructions, house rules and guest information. Usage is governed by the allowance of the plan you choose.
Does Ecco answer WhatsApp and Airbnb or Booking.com messages?
Yes. WhatsApp Agent and OTA Agent answer supported guest conversations using the information you provide and the context available through the configured connection. Each agent starts at €149/month with 2,500 messages, excluding VAT.
Can it help guests arriving late?
Ecco can answer questions about arrival times, check-in instructions, access and parking using the rules configured for the property. Requests that need a person are handed to your team with context.
Does Ecco replace guest identity checks?
No. Ecco does not perform guest identity or document checks, or register guests with public authorities. Those procedures remain with the operator and the tools they use.
What happens when a guest needs a person?
Your team can take over. Ecco passes on the conversation and available context, so staff can handle exceptions without asking the guest to start again.
Is there a setup fee or a long-term contract?
There is no setup fee for public Voice, WhatsApp and OTA plans. Monthly plans include all properties and can be cancelled at any time.
Let guests get answers while you run your properties.
See Ecco answer a real question about your vacation rental, B&B or property portfolio.
