Guest Messaging AI
Automate the guest messages your team answers every day.
Ecco replies to common Airbnb and Booking.com questions about arrival, access, amenities, policies, payments, booking changes, and checkout.
CONNECT CHANNELS
Connect Airbnb and Booking.com inboxes.
Ecco plugs into the guest messaging channels your team already uses. New OTA messages are read, understood, and answered using your property data, booking context, and operating rules.
ANSWER COMMON QUESTIONS
Reply to the repetitive questions automatically.
Ecco handles questions about check-in time, door codes, parking, Wi‑Fi, amenities, house rules, cancellation policies, invoices, late checkout, and directions — without your team writing the same answers again.
HAND OFF TO STAFF
Escalate when a human should answer.
If a message needs approval, judgement, or a manual action, Ecco can leave it for your team or hand it over with the conversation context so staff know exactly what happened.
Frequently Asked
Questions
Got questions? We’ve got answers.
How do guest messaging integrations work?
Ecco connects to the guest messaging channels and systems your team already uses, including Airbnb, Booking.com, PMS data, and property instructions. Setup is handled with your team and typically takes about 48 hours.
How long does it take to start with Ecco?
From kickoff to the first automated OTA replies, it usually takes 24–48 hours. We configure your properties, test the responses together, and only go live when you’re comfortable.
Can I set different instructions for each property?
Yes. You can configure check-in instructions, house rules, amenities, policies, tone of voice, and escalation rules per property or unit.
What if Ecco can’t answer a guest’s message?
Ecco hands the conversation to your team with the full context. The guest thread stays visible, and your team can take over whenever a human answer is needed.
Does it work with Airbnb and Booking.com?
Yes — Ecco is built to handle OTA guest messages, including Airbnb and Booking.com conversations, alongside the rest of your guest communication workflow.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your hotels, rooms, or rental units from one dashboard. Each property keeps its own instructions, rules, amenities, and guest messaging logic.
How much time can I save with Ecco?
Operators using Ecco typically remove the majority of repetitive OTA messaging — booking questions, stay info requests, arrival instructions, and checkout queries — saving several hours per day across a busy portfolio.
Automate Airbnb and Booking.com guest messages.
See how Ecco connects to your guest messaging workflow, uses your property information, and starts answering common OTA questions in under 48 hours.
