Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI guest communication
for vacation rentals.
AI agents answer guest calls, WhatsApp and OTA messages 24/7, using each property’s information and handing off to your team when needed.
AI agents for every guest channel.
AI Voice Agent
Routine calls answered
Ecco’s AI voice agent answers routine guest calls using each vacation rental’s approved information and hands exceptions to your team.
AI WhatsApp Agent
Useful replies on WhatsApp
The AI WhatsApp agent answers guest questions on connected numbers using the instructions for their vacation rental.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected OTA channels with reservation details and property-specific guidance.
Your AI agents, your rental rules.
Give your AI agents arrival, stay and checkout instructions for each vacation rental, then choose when your team should step in.
Connected to rental systems
With an approved integration, Ecco’s AI agents use reservation and vacation rental context to answer questions and complete supported actions.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How does AI guest communication work for vacation rentals?
Ecco’s AI agents answer recurring arrival, stay and checkout questions using your approved property information. They cover calls, WhatsApp and connected OTA messages, and hand exceptions to your team. Supported actions depend on your integrations and rules.
How long does setup take?
The timeline depends on your properties, channels, content and integrations. We confirm the setup plan and test your AI agents before activation.
Can each rental have its own instructions?
Yes. Your AI agents use arrival details, house rules and escalation contacts for each vacation rental alongside shared portfolio guidance.
What if a guest needs a person?
You choose which requests need a person. The AI agent hands the guest’s question and available conversation context to your team.
Which channels can the AI agents cover?
Ecco’s AI agents support phone calls, WhatsApp and enabled OTA booking channels. Exact coverage depends on your connected configuration.
Can one setup cover several rentals?
Yes. AI agents can use shared guidance across a short-term rental portfolio while keeping each property’s rules separate. We confirm channel access and supported actions during setup.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions after launch. Outcomes depend on traffic, configuration and operating process.
Ready to bring AI to your vacation rentals?
See how Ecco’s AI agents answer routine guest questions while your team stays in control.
