Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
An AI receptionist for short-term rental guests.
Ecco is an AI agent for short-term rental managers that answers guest calls and messages across voice, WhatsApp, Airbnb and Booking.com with each property’s instructions, and hands exceptions to your team.
A front desk for rentals that have none.
Voice Agent
Help before arrival
Use the booked rental’s directions and check-in instructions.
WhatsApp Agent
Answer stay questions
Share Wi-Fi, amenity and house-rule guidance.
OTA Agent
Involve the property team
Pass unresolved issues and approvals to the right person.
Your rules for the AI receptionist.
Add arrival instructions, amenities and house rules for each rental, decide which questions the AI receptionist answers and which go to your team, then test real guest conversations. Focused on after-hours calls? See the vacation rental answering service, or explore all AI agents for property managers.
A handoff with guest context
When a request about vacation rental guest support needs a person, Ecco passes the guest’s question and conversation context to your team.
- Define which requests need approval
- Send exceptions to the right team
- Keep the guest conversation context
Help before arrival
Use the booked rental’s directions and check-in instructions.
- Help before arrival
- Answer stay questions
- Involve the property team
Know the rental behind the stay.
Use your approved information for vacation rental guest support. Keep the relevant policies and instructions up to date.
- Key-box guidance
- Wi-Fi details
- Property issue
Test the guest scenario before going live.
Try questions like “How do we find the key box?” and check the answer against your property guidance and handoff rules.
- Test the guest question
- Review the answer and handoff
- Refine your instructions
Connected to your property systems
Ecco uses the property and reservation information available in your connected property management system, such as Guesty, Hostaway, Smoobu or Lodgify, so every answer matches the right rental. Channels, data and actions depend on your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
What does an AI receptionist do for short-term rentals?
It answers the recurring calls and messages guests send before and during a stay, such as arrival, access, wi-fi or house rules, using the information you provide for each property, and passes exceptions to your team.
What guest questions can it handle here?
Use the booked rental’s directions and check-in instructions. Share Wi-Fi, amenity and house-rule guidance. Examples include key-box guidance · wi-fi details · property issue.
Does every request get handled automatically?
Only actions supported by your connected systems and configured rules can be completed. Requests needing approval or outside those capabilities go to your team.
What happens when a person is needed?
Pass unresolved issues and approvals to the right person. The request is passed on with the conversation context.
Which systems and channels does this use?
We check which property details, reservation data and channels are available in your property management system before setting up vacation rental support.
Can we test the answers first?
Yes. You can test real scenarios such as “How do we find the key box?” and refine your property instructions.
How do we choose a plan?
Voice plans start at €179/month with 500 minutes; WhatsApp and OTA messaging plans start at €149/month with 2,500 messages. Compare the plans in the pricing section.
Ready to give your rentals an AI receptionist?
Bring the questions guests ask your team every day and see how Ecco answers them across calls and messages. Start with key-box guidance · wi-fi details · property issue.
