Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
An AI answering service for vacation rental guests.
Ecco answers rental guest calls and messages at any hour with each property’s instructions, and passes anything it cannot resolve to your team with the conversation context.
Every guest call answered, even after hours.
Voice Agent
Support late arrivals
Share the approved arrival instructions for the rental.
WhatsApp Agent
Cover recurring questions
Help with Wi-Fi, amenities and house rules around the clock.
OTA Agent
Escalate unresolved requests
Bring in your team through the handoff rules you define.
Your rules for the answering service.
Add the guidance for each rental, choose which calls and messages Ecco answers and when it escalates to your on-call contact, then test real guest calls. Prefer one agent for calls and messages across every channel? See the AI receptionist for short-term rentals, or read more on 24/7 guest support.
A handoff with guest context
When a request about 24/7 support needs a person, Ecco passes the guest’s question and conversation context to your team.
- Define which requests need approval
- Send exceptions to the right team
- Keep the guest conversation context
Support late arrivals
Share the approved arrival instructions for the rental.
- Support late arrivals
- Cover recurring questions
- Escalate unresolved requests
Know the rental behind the stay.
Use your approved information for 24/7 support for vacation rental guests. Keep the relevant policies and instructions up to date.
- Late arrival
- Stay question
- Unresolved access issue
Test the guest scenario before going live.
Try questions like “It is late and we cannot find the entrance.” and check the answer against your property guidance and handoff rules.
- Test the guest question
- Review the answer and handoff
- Refine your instructions
Connected to your property systems
Ecco uses the property and reservation information available in your connected property management system, such as Guesty, Hostaway, Smoobu or Lodgify, so callers get answers about the rental they booked. Channels, data and actions depend on your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
What is an AI answering service for vacation rentals?
It is an AI agent for property managers that answers guest calls and messages on your behalf, using the instructions you provide for each rental, and passes exceptions to your team instead of sending guests to voicemail.
What guest questions can it handle here?
Share the approved arrival instructions for the rental. Help with Wi-Fi, amenities and house rules around the clock. Examples include late arrival · stay question · unresolved access issue.
Does every request get handled automatically?
Only actions supported by your connected systems and configured rules can be completed. Requests needing approval or outside those capabilities go to your team.
What happens when a person is needed?
Bring in your team through the handoff rules you define. The request is passed on with the conversation context.
Which systems and channels does this use?
We review your voice and messaging channels, your property management setup and your out-of-hours escalation contacts before confirming 24/7 coverage.
Can we test the answers first?
Yes. You can test real scenarios such as “It is late and we cannot find the entrance.” and refine your property instructions.
How do we choose a plan?
Voice plans start at €179/month with 500 minutes included. Compare the plans in the pricing section and review your call volumes with our team.
Ready to replace voicemail with an AI answering service?
Bring the calls your team misses today and see how Ecco answers them and when it hands off. Start with late arrival · stay question · unresolved access issue.
