Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
AI agents for
hotel groups.
Ecco’s AI agents answer guest calls and messages across your hotels with shared standards, property-specific knowledge and a clear path to your team.
A consistent guest experience across every hotel.
AI Voice Agent
Routine calls answered
Ecco’s AI agent answers routine guest calls using each hotel’s approved information and hands exceptions to the right team.
AI WhatsApp Agent
Useful replies on WhatsApp
Guests get answers on connected hotel WhatsApp numbers using property-specific guidance.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected booking channels with reservation context and approved hotel policies.
Set group standards, keep local context.
Share brand guidance across your group, set each hotel’s rules and decide when its team should step in.
Connected to each hotel’s systems
With an approved integration, Ecco’s AI agent can use reservation and property context to answer questions and complete actions supported by each hotel’s setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
What can Ecco’s AI agents handle for hotel groups?
Ecco’s AI agent can answer routine calls and messages across hotels using each property’s approved context. Connected channels and actions depend on each hotel’s setup.
How long does setup take?
The timeline depends on the hotels, channels, content and integrations involved. We confirm the setup plan and test the agent before activation.
Can each hotel have its own instructions?
Yes. Add property-specific policies, arrival information and handoff contacts alongside shared group guidance.
What if a guest needs a person?
Set the requests that should go to a team member. Ecco passes the guest’s question and available conversation context to the right hotel team.
Which guest channels can Ecco cover?
Ecco supports phone, WhatsApp and enabled booking channels. Exact coverage depends on each hotel’s connected configuration.
Can one setup cover several hotels?
A group can set shared guidance and add rules for each hotel. We confirm the portfolio configuration and channel access during setup.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions by hotel after launch. Outcomes depend on traffic, configuration and operating process.
Ready to give every hotel more time for guests?
See how Ecco’s AI agent can handle routine guest conversations across your hotel group while your teams stay in control.
