Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
An AI receptionist
for independent hotels.
Ecco’s AI agents answer routine calls using your hotel’s policies and booking context, then involve your front desk when a guest needs a person.
A helpful answer when your front desk is busy.
AI Voice Agent
Routine calls answered
Ecco’s AI agent answers routine calls using your hotel’s approved information and hands exceptions to your front desk.
AI WhatsApp Agent
Useful replies on WhatsApp
Guests get answers on your connected hotel WhatsApp number using approved property guidance.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected booking channels with your hotel’s reservation context and approved policies.
Set your call-handling rules.
Choose which questions Ecco answers, how it speaks for your hotel and when your front desk should take over.
Booking context for each call
With an approved integration, Ecco’s AI agent can use booking context during calls and complete actions supported by your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How can Ecco help with AI reception at your hotel?
Ecco’s AI agent can answer routine calls with your hotel’s policies and booking context, then involve your front desk when a guest needs a person. Exact actions depend on connected systems and approved rules.
How long does setup take?
The timeline depends on the properties, channels, content and integrations involved. We confirm the setup plan and test the agent before activation.
Can I set my hotel’s own instructions?
Yes. Add your hotel’s policies, arrival information and preferred handoff rules before activation.
What if a guest needs a person?
Set the requests that should go to a team member. Ecco passes the guest’s question and available conversation context to the right team.
Which guest channels can Ecco cover?
Ecco supports phone, WhatsApp and enabled booking channels. Exact coverage depends on the connected configuration.
Can Ecco work alongside my front desk?
Yes. Choose which routine conversations Ecco handles and when your front desk should take over with the available context.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions after launch. Outcomes depend on traffic, configuration and operating process.
Ready to give your front desk fewer routine calls?
See how Ecco’s AI agent can answer routine calls while your team stays in control of exceptions.
