Starter
€179
Per month / billed monthly
Perfect for 1 - 10 calls / day
- ✓Answers calls 24/7
- ✓500 minutes included
- ✓Multilingual support
- ✓Core integrations
An AI concierge
for independent hotels.
Ecco’s AI agents answer guest questions, suggest relevant services and complete supported requests using your hotel’s rules and connected systems.
Help guests discover what your hotel offers.
AI Voice Agent
Routine calls answered
Ecco’s AI agent answers routine calls using your hotel’s approved information and hands exceptions to your front desk.
AI WhatsApp Agent
Useful replies on WhatsApp
Guests get answers on your connected hotel WhatsApp number using approved property guidance.
AI OTA Agent
Booking messages with context
Ecco’s AI agent responds on connected booking channels with your hotel’s reservation context and approved policies.
Set your concierge guidance.
Add your hotel’s service details, recommendations and boundaries, then choose when your team takes over.
Service context from connected systems
With an approved integration, Ecco’s AI agent can use reservation context to respond and complete service actions supported by your setup.
PRICING
Choose your agent, then your plan
MOST POPULAR
Business
€319
Per month / billed monthly
Perfect for 10 - 50 calls / day
- ✓Everything in Starter
- ✓1,000 minutes included
- ✓PMS/RMS integration
- ✓Call history and KPIs
Premium
€529
Per month / billed monthly
From 50+ calls per day
- ✓2,000 minutes included
- ✓Multilingual support
- ✓PMS/RMS integration
- ✓Call history and KPIs
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Currency:
Frequently Asked
Questions
Got questions? We’ve got answers.
How can Ecco’s AI agents help with concierge requests?
Ecco’s AI agent can answer guest questions, suggest relevant services and complete supported requests using your hotel’s rules and connected systems. Exact actions depend on connected systems and approved rules.
How long does setup take?
The timeline depends on the properties, channels, content and integrations involved. We confirm the setup plan and test the agent before activation.
Can I set my hotel’s own instructions?
Yes. Add your hotel’s policies, arrival information and preferred handoff rules before activation.
What if a guest needs a person?
Set the requests that should go to a team member. Ecco passes the guest’s question and available conversation context to the right team.
Which guest channels can Ecco cover?
Ecco supports phone, WhatsApp and enabled booking channels. Exact coverage depends on the connected configuration.
Can Ecco work alongside my front desk?
Yes. Choose which routine conversations Ecco handles and when your front desk should take over with the available context.
How should we measure the impact?
Review conversation volume, staff handoffs and guest questions after launch. Outcomes depend on traffic, configuration and operating process.
Ready to help guests throughout their stay?
See how Ecco’s AI agent can answer stay questions and coordinate supported services while your team stays in control.
