About us
We're
missed
calls
into
booked
stays.
Ecco was founded on a simple belief: no hotel or restaurant should lose a booking because the phone rang at the wrong moment.
10+ Years
of combined experience in hospitality technology and AI-powered guest communication.
10+ Years
of combined experience in hospitality technology and AI-powered guest communication.
2,000+
Properties across Europe already trust Ecco to answer every guest call and message.
2,000+
Properties across Europe already trust Ecco to answer every guest call and message.
154k
Guest calls and WhatsApp messages answered instantly, day and night, without a single one going to voicemail.
154k
Guest calls and WhatsApp messages answered instantly, day and night, without a single one going to voicemail.
Our Mission
AI agents built for hospitality operators, working across every guest channel without getting overwhelmed or letting a request go unanswered.
Daniel Ruiz
CEO & Co-Founder
Our History
2016
Ecco is born
The idea for Ecco came from watching hotel front desks and restaurant hosts get buried under ringing phones during peak hours. The goal was simple: give every guest an instant answer, day or night.
2017
Early adopters join in
The first version of Ecco launched with a small group of independent hotels and restaurants. Real guest calls shaped how the AI agent understands reservations, house rules, and local knowledge.
2019
Teams discover a better way
As more properties came on board, Ecco added WhatsApp alongside phone calls and connected directly with booking systems like Mews, Cloudbeds, and Oracle Hospitality.
2021
Scaling across industries
Ecco expanded beyond hotels into restaurants and property management, adapting its AI agent to table reservations, door codes, and multi-property portfolios.
2024
Reaching new markets
Ecco crossed into new European markets, answering guests in English, Italian, French, German, Spanish, and Dutch.
2025
Expanding horizons
The mission continues: give hospitality operators AI agents that keep every guest conversation moving across voice and messaging.
2016
Ecco is born
The idea for Ecco came from watching hotel front desks and restaurant hosts get buried under ringing phones during peak hours. The goal was simple: give every guest an instant answer, day or night.
2017
Early adopters join in
The first version of Ecco launched with a small group of independent hotels and restaurants. Real guest calls shaped how the AI agent understands reservations, house rules, and local knowledge.
2019
Teams discover a better way
As more properties came on board, Ecco added WhatsApp alongside phone calls and connected directly with booking systems like Mews, Cloudbeds, and Oracle Hospitality.
2021
Scaling across industries
Ecco expanded beyond hotels into restaurants and property management, adapting its AI agent to table reservations, door codes, and multi-property portfolios.
2024
Reaching new markets
Ecco crossed into new European markets, answering guests in English, Italian, French, German, Spanish, and Dutch.
2025
Expanding horizons
The mission continues: give hospitality operators AI agents that keep every guest conversation moving across voice and messaging.
2016
Ecco is born
The idea for Ecco came from watching hotel front desks and restaurant hosts get buried under ringing phones during peak hours. The goal was simple: give every guest an instant answer, day or night.
2017
Early adopters join in
The first version of Ecco launched with a small group of independent hotels and restaurants. Real guest calls shaped how the AI agent understands reservations, house rules, and local knowledge.
2019
Teams discover a better way
As more properties came on board, Ecco added WhatsApp alongside phone calls and connected directly with booking systems like Mews, Cloudbeds, and Oracle Hospitality.
2021
Scaling across industries
Ecco expanded beyond hotels into restaurants and property management, adapting its AI agent to table reservations, door codes, and multi-property portfolios.
2024
Reaching new markets
Ecco crossed into new European markets, answering guests in English, Italian, French, German, Spanish, and Dutch.
2025
Expanding horizons
The mission continues: give hospitality operators AI agents that keep every guest conversation moving across voice and messaging.
2016
Ecco is born
The idea for Ecco came from watching hotel front desks and restaurant hosts get buried under ringing phones during peak hours. The goal was simple: give every guest an instant answer, day or night.
2017
Early adopters join in
The first version of Ecco launched with a small group of independent hotels and restaurants. Real guest calls shaped how the AI agent understands reservations, house rules, and local knowledge.
2019
Teams discover a better way
As more properties came on board, Ecco added WhatsApp alongside phone calls and connected directly with booking systems like Mews, Cloudbeds, and Oracle Hospitality.
2021
Scaling across industries
Ecco expanded beyond hotels into restaurants and property management, adapting its AI agent to table reservations, door codes, and multi-property portfolios.
2024
Reaching new markets
Ecco crossed into new European markets, answering guests in English, Italian, French, German, Spanish, and Dutch.
2025
Expanding horizons
The mission continues: give hospitality operators AI agents that keep every guest conversation moving across voice and messaging.
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© 2026 Ecco. All rights reserved.
© 2026 Ecco. All rights reserved.
© 2026 Ecco. All rights reserved.