Ecco — AI Agents, built for hospitality operators.

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HOW ECCO WORKS

Hospitality AI built around real guest context

24/7

Guest communication coverage

3

Voice, WhatsApp and OTA

Close-up of a sleek black and silver tech device with a glossy metallic frame and a gradient blue display panel.

Man wearing headphones and a white t-shirt working on a laptop in soft natural light, with window shadows cast on the wall.

Property context in every response

Ecco connects guest conversations to the information behind the stay. Booking status, access instructions, house rules, facilities, and property-specific details help each response stay relevant.

From guest question to action

Property context

Ecco uses the information connected to the guest and property so answers are specific to the stay, not generic scripts.

Real-time conversations

Voice calls and messages are handled as live conversations, with the context needed to answer and continue the request.

Multilingual by design

Ecco detects the guest's language and responds in kind, including when the language changes during a conversation.

Human escalation

When a person is needed, Ecco hands the conversation to your team with the guest, request, and prior answers already in context.

Property context

Ecco uses the information connected to the guest and property so answers are specific to the stay, not generic scripts.

Real-time conversations

Voice calls and messages are handled as live conversations, with the context needed to answer and continue the request.

Multilingual by design

Ecco detects the guest's language and responds in kind, including when the language changes during a conversation.

Human escalation

When a person is needed, Ecco hands the conversation to your team with the guest, request, and prior answers already in context.

From guest question to action

Property context

Ecco uses the information connected to the guest and property so answers are specific to the stay, not generic scripts.

Real-time conversations

Voice calls and messages are handled as live conversations, with the context needed to answer and continue the request.

Multilingual by design

Ecco detects the guest's language and responds in kind, including when the language changes during a conversation.

Human escalation

When a person is needed, Ecco hands the conversation to your team with the guest, request, and prior answers already in context.

Server racks in a modern data center with reflective glass panels.

Two men sitting and discussing work, one holding a laptop, against a wooden wall.

Built for hospitality operations

Contextual

Responses use property and booking information relevant to the guest and stay.

Multichannel

Voice, WhatsApp, and OTA conversations work from a consistent operating context.

Multilingual

Ecco detects the guest's language and continues the conversation naturally.

Human-aware

Escalations reach your team with the conversation context needed to continue.

Works with the tools you use

Ecco connects guest communication with the systems hospitality teams already rely on, so answers and actions can use the right operational context.

Airbnb

Hotels

Property Managers

Explore how Ecco can work with Airbnb for hospitality guest conversations.

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Booking.com

Hotels

Property Managers

Explore how Ecco can work with Booking.com for hospitality guest conversations.

View integration

Guesty

Property Managers

Explore how Ecco can work with Guesty for hospitality guest conversations.

View integration

Guesty

Property Managers

Explore how Ecco can work with Guesty for hospitality guest conversations.

View integration

Airbnb

Hotels

Property Managers

Explore how Ecco can work with Airbnb for hospitality guest conversations.

View integration

Booking.com

Hotels

Property Managers

Explore how Ecco can work with Booking.com for hospitality guest conversations.

View integration

Guesty

Property Managers

Explore how Ecco can work with Guesty for hospitality guest conversations.

View integration

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AI Agents, built for hospitality operators.

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24/7 Phone Coverage

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ECCO ITALY S.R.L. · Via Lorenzo Bartolini 12, 50124 Firenze (FI), Italy · REA FI-710063 · P. IVA 07533460486

Book a demo

By Use Case

24/7 Phone Coverage

Self Check-in Support

By Industry

Socials

ECCO ITALY S.R.L. · Via Lorenzo Bartolini 12, 50124 Firenze (FI), Italy · REA FI-710063 · P. IVA 07533460486

Book a demo

By Use Case

24/7 Phone Coverage

Self Check-in Support

By Industry

Socials

ECCO ITALY S.R.L. · Via Lorenzo Bartolini 12, 50124 Firenze (FI), Italy · REA FI-710063 · P. IVA 07533460486