Ecco AI Receptionist for Hotels and Restaurants
Apaleo integration with Ecco AI Receptionist — connect your Apaleo account

Apaleo

Property Managers

Easily connect your phone and WhatsApp channels with Apaleo so every guest inquiry turns into a confirmed reservation — no missed calls, no manual entry, no gaps between systems.

The AI agent integrates directly with Apaleo to handle inbound calls and WhatsApp messages, check real-time availability, and complete reservations on the spot. Whether guests call or message to book a room, modify their stay, or ask about pricing and policies, the agent manages the entire interaction seamlessly.

When a guest reaches out, the agent verifies availability, applies your rates and rules, and confirms the booking instantly within Apaleo. Every reservation is created accurately, synced in real time, and ready for operations — without front desk involvement or follow-up tasks.

With everything connected, your team operates from a single source of truth. Availability stays up to date, bookings are captured without friction, and guests receive immediate answers — across voice and chat, at any hour.

What this integration does:

  • Captures and confirms reservations directly into Apaleo during live calls and WhatsApp conversations

  • Checks real-time availability, pricing, and restrictions across your properties

  • Handles booking modifications, cancellations, and guest inquiries over phone and WhatsApp

  • Ensures all phone and WhatsApp reservations are instantly synced with your Apaleo system

This integration turns every inbound call and message into a confirmed booking — maximizing occupancy while eliminating manual work and missed revenue.

AI Phone Calls

Callers get availability, rates, and self check-in policies checked live against Apaleo, with reservations confirmed instantly and written straight back into the system.

WhatsApp

The same real-time booking and modification flow is available over WhatsApp, so guests get identical accuracy whether they call or message — no on-site staff needed.

OTA & Channel Sync

Every reservation from a call or WhatsApp message syncs into Apaleo immediately, keeping inventory consistent across every channel — essential for property managers juggling multiple unattended listings.