Property Managers
Apaleo AI agent
Connect Ecco with Apaleo so every guest conversation can use relevant hotel property-management operations—across voice, WhatsApp and connected messaging channels.
What is an Apaleo AI agent?
Easily connect your phone and WhatsApp channels with Apaleo so every guest inquiry turns into a confirmed reservation — no missed calls, no manual entry, no gaps between systems.
The AI agent integrates directly with Apaleo to handle inbound calls and WhatsApp messages, check real-time availability, and complete reservations on the spot. Whether guests call or message to book a room, modify their stay, or ask about pricing and policies, the agent manages the entire interaction seamlessly.
When a guest reaches out, the agent verifies availability, applies your rates and rules, and confirms the booking instantly within Apaleo. Every reservation is created accurately, synced in real time, and ready for operations — without front desk involvement or follow-up tasks.
HOW IT WORKS
How Ecco works with Apaleo
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Apaleo
Ecco uses the relevant property, guest, stay and reservation context available through the connection.
03
Ecco handles the supported task
Ecco can handle supported guest-service and reservation actions, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a room available for these dates?”
PHONE · AVAILABILITY
“Can I change the dates on my Apaleo reservation?”
WHATSAPP · RESERVATION
“Can you add this request to my booking?”
OTA · GUEST NOTE
“Can you confirm my arrival and room details?”
PHONE · PRE-STAY
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Apaleo.
RESERVATIONS
Handle supported booking work
Use Apaleo context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is an Apaleo AI agent?
It connects Ecco guest conversations with relevant Apaleo context so guests receive faster, more consistent help.
What can Ecco do with Apaleo?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Apaleo?
No. Apaleo remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
