Property Managers
Apaleo AI agent
Ecco can use hotel property-management operations from Apaleo in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is an Apaleo AI agent?
Apaleo provides hotel PMS context for reservations, arrivals and property operations. Ecco handles guest conversations across voice, WhatsApp and supported messaging channels.
When an approved Apaleo connection is configured, Ecco can use the permitted context to answer guest questions or hand requests to the team. Availability lookups, booking changes and write actions depend on the connection and configuration confirmed for your property.
HOW IT WORKS
How Ecco works with Apaleo
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Apaleo
With an approved Apaleo connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported task
Ecco can handle supported guest-service and reservation actions, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a room available for these dates?”
PHONE · AVAILABILITY
“Can I change the dates on my Apaleo reservation?”
WHATSAPP · RESERVATION
“Can you add this request to my booking?”
OTA · GUEST NOTE
“Can you confirm my arrival and room details?”
PHONE · PRE-STAY
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Apaleo.
RESERVATIONS
Handle supported booking work
Use Apaleo context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is an Apaleo AI agent?
When a supported Apaleo connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with Apaleo?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Apaleo?
No. Apaleo remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
