Property Managers
Flexipass AI agent
Ecco can use digital guest access operations from Flexipass in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is a Flexipass AI agent?
Flexipass focuses on digital guest access. Ecco can answer arrival questions, explain approved access instructions and route requests that need a person.
Any use of Flexipass reservation or key data, including key delivery or activation, depends on the connection and permissions configured for your property. Confirm the supported access workflow with the Ecco team.
HOW IT WORKS
How Ecco works with Flexipass
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Flexipass
With an approved Flexipass connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported task
Ecco can answer access questions and route supported access requests, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“When will I receive my access instructions?”
WHATSAPP · PRE-ARRIVAL
“Can you resend my Flexipass access details?”
PHONE · DIGITAL KEY
“My access is not working. What should I do now?”
WHATSAPP · ACCESS ISSUE
“Can I still enter if I arrive after reception closes?”
PHONE · LATE ARRIVAL
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
Guest access
Connect access questions and supported requests with the relevant stay context.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
ACCESS
Answer access questions
Use authorized access context available through Flexipass.
ARRIVAL
Support guest arrival
Collect reservation and arrival details before sharing supported instructions.
SECURITY
Follow property access rules
Keep sensitive actions inside the permissions configured by the property.
ISSUES
Capture lock and entry problems
Structure the guest's issue before an automated step or staff handoff.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and access issue.
CHANNELS
Keep access support aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Flexipass AI agent?
When a supported Flexipass connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with Flexipass?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Flexipass?
No. Flexipass remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
