Property Managers
Lodgify AI agent
Connect Ecco with Lodgify so every guest conversation can use relevant vacation-rental booking and property management—across voice, WhatsApp and connected messaging channels.
What is a Lodgify AI agent?
Turn every guest call and message into a confirmed booking — directly connected to Lodgify, with no missed inquiries, no manual entry, and no gaps between your channels.
The AI agent works across phone and WhatsApp to manage guest communication around your Lodgify properties. From first inquiry to confirmed stay, it handles questions about availability, pricing, and house rules, and keeps every conversation moving without front desk involvement.
When a guest reaches out, the agent responds instantly with accurate availability and your property details, captures booking requests, and keeps your Lodgify calendar aligned — so the same dates are never offered twice and nothing falls through the cracks.
HOW IT WORKS
How Ecco works with Lodgify
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Lodgify
Ecco uses the relevant property, availability, booking and guest context available through the connection.
03
Ecco handles the supported task
Ecco can answer guests and complete supported booking or stay tasks, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a room available for these dates?”
PHONE · AVAILABILITY
“Can I change the dates on my Lodgify reservation?”
WHATSAPP · RESERVATION
“Can you add this request to my booking?”
OTA · GUEST NOTE
“Can you confirm my arrival and room details?”
PHONE · PRE-STAY
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Lodgify.
RESERVATIONS
Handle supported booking work
Use Lodgify context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Lodgify AI agent?
It connects Ecco guest conversations with relevant Lodgify context so guests receive faster, more consistent help.
What can Ecco do with Lodgify?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Lodgify?
No. Lodgify remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
