Property Managers
Operto AI agent
Ecco can use property automation and guest access context from Operto in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is an Operto AI agent?
Operto supports property automation and guest access. Ecco’s AI agent can use authorized stay, access and property context made available through an approved connection to give hospitality guests faster, more consistent answers.
When a guest calls or messages, Ecco understands the request and uses only the systems, permissions and configuration enabled for that property. Operto remains the system used by the team for its core operational role.
Exact capabilities depend on the connection available. Ecco can answer, collect details, route work or hand the conversation to a person without claiming unsupported access or actions.
HOW IT WORKS
How Ecco works with Operto
01
A guest asks Ecco
A guest calls or messages with a booking, stay or operational question.
02
Ecco checks Operto
With an approved Operto connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported next step
Ecco can answer safe access questions or route the request without promising remote unlock or key issuance.
04
Your team receives the context
If a person needs to step in, Ecco passes the available context and the next required action.
TRY ASKING ECCO
“Can I complete check-in before I arrive?”
WHATSAPP · CHECK-IN
“Can I add breakfast to my stay?”
PHONE · UPSELL
“Where can I find my arrival instructions?”
WHATSAPP · PRE-ARRIVAL
“Can you pass this in-stay request to the team?”
PHONE · GUEST SERVICE
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer guest questions without making callers wait for the operational team.
Continue the same conversation by message with consistent, permissioned context.
Guest access
Keep access guidance aligned with the relevant stay while escalating sensitive requests.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
ACCESS
Answer access questions
Use authorized access context available through Operto.
ARRIVAL
Support guest arrival
Collect reservation and arrival details before sharing supported instructions.
SECURITY
Follow property access rules
Keep sensitive actions inside the permissions configured by the property.
ISSUES
Capture lock and entry problems
Structure the guest's issue before an automated step or staff handoff.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and access issue.
CHANNELS
Keep access support aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is an Operto AI agent?
When a supported Operto connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with Operto?
Depending on the connection enabled, Ecco can use authorized context to answer questions, collect details and route supported work. Exact capabilities vary by setup.
Is Ecco officially integrated with Operto?
This page describes how Ecco can work with Operto. Availability and exact functionality must be confirmed for your property, permissions and configuration.
What happens when a person needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff can continue efficiently.
