Property Managers
Smoobu AI agent
Connect Ecco with Smoobu so every guest conversation can use relevant channel-management and booking operations—across voice, WhatsApp and connected messaging channels.
What is a Smoobu AI agent?
Smoobu’s your channel manager and booking hub — so let the AI agent sit right on top of it, turning every guest call and message into a synced, confirmed booking.
Working across phone and WhatsApp, the agent handles guest communication around your Smoobu-connected properties from the very first inquiry. It answers questions about availability, pricing, and house rules, and keeps every conversation moving — no front desk, no waiting, no dropped leads.
The moment a guest reaches out, the agent pulls accurate availability and property details, captures the booking request, and keeps your Smoobu calendar aligned. The same dates never get offered twice, and nothing slips through.
HOW IT WORKS
How Ecco works with Smoobu
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Smoobu
Ecco uses the relevant property, availability, booking and guest context available through the connection.
03
Ecco handles the supported task
Ecco can answer guests while keeping supported booking work aligned, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a room available for these dates?”
PHONE · AVAILABILITY
“Can I change the dates on my Smoobu reservation?”
WHATSAPP · RESERVATION
“Can you add this request to my booking?”
OTA · GUEST NOTE
“Can you confirm my arrival and room details?”
PHONE · PRE-STAY
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Smoobu.
RESERVATIONS
Handle supported booking work
Use Smoobu context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Smoobu AI agent?
It connects Ecco guest conversations with relevant Smoobu context so guests receive faster, more consistent help.
What can Ecco do with Smoobu?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Smoobu?
No. Smoobu remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
