Hotels
Your 5stelle* AI employee
Ecco uses the hotel context available through your 5stelle* setup to handle guest conversations across voice, WhatsApp and OTA channels.
What does the 5stelle* AI employee do?
Ecco connects guest questions with the reservation, room and property context available through your 5stelle* workflow. Guests receive clearer answers while the hotel team keeps its operational system as the source of truth.
The exact data and actions available depend on the connection enabled for your property. When a request needs a person, Ecco hands it over with the conversation context attached.
HOW IT WORKS
From guest request to 5stelle* context
01
A guest contacts the hotel
The conversation starts by phone, WhatsApp or an OTA channel.
02
Ecco understands the request
Ecco identifies dates, reservation details and the guest's intent.
03
5stelle* context is checked
Ecco uses the hotel data available through the enabled 5stelle* connection.
04
The answer or handoff is completed
The guest receives an answer, or your team receives a clear handoff.
TRY ASKING ECCO
Do you have a double room available this weekend?
PHONE · AVAILABILITY
Can you check whether my reservation includes breakfast?
WHATSAPP · RESERVATION
Can you add my late-arrival note to the booking?
OTA · GUEST NOTE
Can I change the dates of my stay?
PHONE · BOOKING CHANGE
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer calls using relevant reservation and property context.
Handle guest messages with consistent hotel information.
OTA
Keep OTA conversations aligned with available booking context.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through 5stelle*.
RESERVATIONS
Handle supported booking work
Use 5stelle* context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is the 5stelle* AI employee?
It is Ecco connected to the hotel context available through your 5stelle* setup, so guest conversations can be handled with more relevant information.
Which channels can Ecco cover?
Ecco can support voice, WhatsApp and OTA guest conversations from one operational workflow.
Can Ecco modify reservations?
Supported actions depend on the connection and permissions enabled for your property. Ecco can always route unsupported actions to the team with context.
Does 5stelle* remain the source of truth?
Yes. The hotel system remains the operational source of truth while Ecco manages the guest-facing conversation.
