Hotels
Mews AI agent
Turn every guest call and message into an accurate answer or completed action, using live availability, rates and reservation context from Mews.
What is the Mews AI agent?
Ecco connects guest conversations to live operational context in Mews. Guests get immediate, accurate answers while your team keeps Mews as the single source of truth.
When a guest calls or messages, Ecco understands the request, checks the relevant booking and property information, and completes supported actions without manual re-entry.
The result is faster guest service across voice, WhatsApp, and OTA channels, with cleaner handoffs when a person needs to step in.
HOW IT WORKS
How Ecco works with Mews
01
Guest gets in touch
Ecco answers instantly on voice or WhatsApp, in the guest’s language and with property context.
02
Ecco understands intent
The AI identifies dates, guest details, booking context, and the next action required.
03
Mews supplies live context
Availability, rates, reservations, and property rules are checked before Ecco responds or acts.
04
Conversation becomes action
Ecco creates or updates the reservation and keeps the guest informed without manual re-entry.
TRY ASKING ECCO
“Do you have a room available for these dates?”
PHONE · AVAILABILITY
“Can I change the dates on my Mews reservation?”
WHATSAPP · RESERVATION
“Can you add this request to my booking?”
OTA · GUEST NOTE
“Can you confirm my arrival and room details?”
PHONE · PRE-STAY
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice AI + Mews
Answer every call, check availability and rates, qualify demand, and create or modify reservations while the guest is still on the line.
WhatsApp AI + Mews
Give guests accurate support over messaging, from pre-stay questions to reservation changes and in-stay requests.
OTA AI + Mews
Keep booking context and inventory aligned across Mews and connected channels, so automated replies never use stale information.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Mews.
RESERVATIONS
Handle supported booking work
Use Mews context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What can Ecco do with Mews?
Ecco uses live Mews context to answer guests and support reservation workflows across voice, WhatsApp, and OTA channels.
Does Ecco replace Mews?
No. Mews remains the operational source of truth. Ecco is the conversational AI layer guests interact with.
Can the AI handle multiple languages?
Yes. Ecco serves international guests in multiple languages while using the same Mews property and reservation context.
What happens when a request needs a person?
Ecco hands the conversation to your team with the relevant context, so staff can continue without making the guest start again.
