Mews
Hotels
Easily connect your phone channel with Mews so guest calls are handled in line with your live availability and property rules. The AI voice agent integrates directly into your PMS, answering calls and managing reservations without adding pressure on front desk teams.
When a guest calls, the agent checks real-time availability in Mews, answers questions, and creates or updates reservations instantly. No manual follow-ups, no missed calls during busy check-in hours, and no disconnect between phone conversations and your PMS.
With everything synced, your team works from a single source of truth. Availability stays accurate, reservations stay clean, and guests get clear answers—whether they call during the day, at night, or outside reception hours.
What this integration does:
Reads real-time availability, rates, and rules from Mews
Creates, modifies, and cancels reservations during live calls
Handles common guest requests (dates, room types, notes) automatically
Keeps all phone activity fully synced with your Mews PMS
This integration turns phone calls into a fully managed booking channel—reducing front desk workload while ensuring every guest interaction is reflected correctly in Mews.
AI Phone Calls
Callers get answers based on live Mews availability and rates, with reservations created or modified during the call itself — taking pressure off the front desk during check-in and check-out rush.
The same real-time booking flow is available over WhatsApp for guests who’d rather message than call, especially useful for pre-arrival questions that would otherwise queue up for reception.
OTA & Channel Sync
Every reservation created by voice or WhatsApp syncs immediately into Mews, so your PMS and any connected OTA channels always reflect the same inventory — no manual double-checking by hotel staff.
