Smartness
Hotels
Easily connect your phone channel with SmartPMS so guest calls are handled in line with your live availability, rates, and stay rules. The AI voice agent integrates directly with your PMS and pricing logic, answering calls and managing reservations without adding load to your front desk.
When a guest calls, the agent checks real-time availability and prices from SmartPMS/Smartpricing, answers questions, and creates or updates reservations instantly. No manual rate checks, no callbacks, and no missed bookings during busy periods or outside reception hours.
With everything synced, your team operates from a single source of truth. Prices stay consistent, availability stays accurate, and guests get clear, reliable answers—every time they call.
What this integration does:
Reads real-time availability, rates, and rules from SmartPMS
Applies dynamic pricing logic powered by Smartpricing during calls
Creates, modifies, and cancels reservations live
Keeps all phone bookings fully aligned with your PMS and pricing setup
This integration turns phone calls into a fully aligned booking channel—so you capture demand without breaking your pricing strategy or adding operational complexity.
AI Phone Calls
Calls are answered using live SmartPMS/Smartpricing rates, so any price quoted to a walk-in caller always matches your current revenue strategy — no manual rate lookups by front desk staff.
The same accurate, up-to-date pricing and availability is available to guests over WhatsApp, so quotes stay consistent no matter which channel they use.
OTA & Channel Sync
Bookings made by phone or WhatsApp sync back into SmartPMS, keeping rates and inventory consistent across every OTA channel connected through Smartness, without reception re-entering anything.
