Hotels
Property Managers
Smartness AI agent
Ecco can use hotel pricing and property-management context from Smartness in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is a Smartness AI agent?
Smartness brings together hotel operations, pricing and availability context. Ecco can answer guest calls and route questions about a stay or booking to the right team.
Where an approved Smartness connection is configured, Ecco can use the permitted rates, availability or reservation context for supported responses. Booking creation, updates and real-time synchronization depend on the capabilities confirmed for your property.
HOW IT WORKS
How Ecco works with Smartness
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Smartness
With an approved Smartness connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported task
Ecco can answer guests and route supported booking work using current context, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“What is the current rate for these dates?”
PHONE · LIVE RATE
“Is there another date with a lower available rate?”
WHATSAPP · DATE OPTIONS
“Does this price include the selected room type?”
PHONE · RATE DETAILS
“Can you check the current offer before I book?”
WHATSAPP · AVAILABILITY
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
RATES
Answer supported rate questions
Use the authorized pricing context available through Smartness.
DATES
Capture stay requirements
Identify dates, occupancy, room need and booking intent.
CONTEXT
Explain available options
Present supported options without overriding the hotel's pricing rules.
LEADS
Qualify booking demand
Keep valuable guest intent attached to the enquiry.
HANDOFF
Route pricing exceptions
Escalate negotiation or exception requests with full context.
CHANNELS
Keep rate conversations aligned
Use consistent authorized context across guest channels.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Smartness AI agent?
When a supported Smartness connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with Smartness?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Smartness?
No. Smartness remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
