Hotels
Smartness AI agent
Connect Ecco with Smartness so every guest conversation can use relevant hotel pricing and property-management context—across voice, WhatsApp and connected messaging channels.
What is a Smartness AI agent?
Easily connect your phone channel with SmartPMS so guest calls are handled in line with your live availability, rates, and stay rules. The AI voice agent integrates directly with your PMS and pricing logic, answering calls and managing reservations without adding load to your front desk.
When a guest calls, the agent checks real-time availability and prices from SmartPMS/Smartpricing, answers questions, and creates or updates reservations instantly. No manual rate checks, no callbacks, and no missed bookings during busy periods or outside reception hours.
With everything synced, your team operates from a single source of truth. Prices stay consistent, availability stays accurate, and guests get clear, reliable answers—every time they call.
HOW IT WORKS
How Ecco works with Smartness
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Smartness
Ecco uses the relevant property, rate, availability, stay and reservation context available through the connection.
03
Ecco handles the supported task
Ecco can answer guests and route supported booking work using current context, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“What is the current rate for these dates?”
PHONE · LIVE RATE
“Is there another date with a lower available rate?”
WHATSAPP · DATE OPTIONS
“Does this price include the selected room type?”
PHONE · RATE DETAILS
“Can you check the current offer before I book?”
WHATSAPP · AVAILABILITY
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
RATES
Answer supported rate questions
Use the authorized pricing context available through Smartness.
DATES
Capture stay requirements
Identify dates, occupancy, room need and booking intent.
CONTEXT
Explain available options
Present supported options without overriding the hotel's pricing rules.
LEADS
Qualify booking demand
Keep valuable guest intent attached to the enquiry.
HANDOFF
Route pricing exceptions
Escalate negotiation or exception requests with full context.
CHANNELS
Keep rate conversations aligned
Use consistent authorized context across guest channels.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Smartness AI agent?
It connects Ecco guest conversations with relevant Smartness context so guests receive faster, more consistent help.
What can Ecco do with Smartness?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Smartness?
No. Smartness remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
