Cloudbeds
Hotels
Easily connect your phone channel with Cloudbeds so guest calls are handled using live availability, rates, and property rules. The AI voice agent integrates directly with your PMS, answering calls and managing reservations without adding pressure on front desk or ops teams.
When a guest calls, the agent checks real-time availability and pricing in Cloudbeds, answers booking questions, and creates or updates reservations instantly. No manual follow-ups, no double entry, and no missed bookings during busy check-in times or outside reception hours.
With everything synced, your team works from a single source of truth. Availability stays accurate across channels, reservations stay clean, and guests get clear, consistent answers—any time they call.
What this integration does:
Reads real-time availability, rates, and rules from Cloudbeds
Creates, modifies, and cancels reservations during live calls
Handles common guest requests (dates, room types, notes) automatically
Keeps all phone bookings fully aligned with your Cloudbeds PMS
This integration turns phone calls into a fully managed booking channel—capturing demand while keeping your existing Cloudbeds setup exactly as it is.
AI Phone Calls
Callers get real-time Cloudbeds availability and pricing checked on the call, with reservations created or updated instantly — including during busy check-in windows when front desk staff are stretched thin.
The same live-availability booking flow works over WhatsApp, so guests who prefer messaging get the same accuracy as a phone call, without adding to reception’s queue.
OTA & Channel Sync
Reservations from calls and WhatsApp sync into Cloudbeds immediately, keeping availability consistent across every OTA channel Cloudbeds distributes to.
