Hotels
Cloudbeds AI agent
Connect Ecco with Cloudbeds so every guest conversation can use relevant hotel property-management and reservation operations—across voice, WhatsApp and connected messaging channels.
What is a Cloudbeds AI agent?
Easily connect your phone channel with Cloudbeds so guest calls are handled using live availability, rates, and property rules. The AI voice agent integrates directly with your PMS, answering calls and managing reservations without adding pressure on front desk or ops teams.
When a guest calls, the agent checks real-time availability and pricing in Cloudbeds, answers booking questions, and creates or updates reservations instantly. No manual follow-ups, no double entry, and no missed bookings during busy check-in times or outside reception hours.
With everything synced, your team works from a single source of truth. Availability stays accurate across channels, reservations stay clean, and guests get clear, consistent answers—any time they call.
HOW IT WORKS
How Ecco works with Cloudbeds
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Cloudbeds
Ecco uses the relevant property, guest, rate, stay and reservation context available through the connection.
03
Ecco handles the supported task
Ecco can answer guests and complete supported reservation or stay tasks, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a room available for these dates?”
PHONE · AVAILABILITY
“Can I change the dates on my Cloudbeds reservation?”
WHATSAPP · RESERVATION
“Can you add this request to my booking?”
OTA · GUEST NOTE
“Can you confirm my arrival and room details?”
PHONE · PRE-STAY
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Cloudbeds.
RESERVATIONS
Handle supported booking work
Use Cloudbeds context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Cloudbeds AI agent?
It connects Ecco guest conversations with relevant Cloudbeds context so guests receive faster, more consistent help.
What can Ecco do with Cloudbeds?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Cloudbeds?
No. Cloudbeds remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
