Hotels
Duetto AI agent
Connect Ecco with Duetto so guest conversations can use relevant hotel revenue management context across voice, WhatsApp and connected messaging channels.
What is a Duetto AI agent?
Duetto supports hotel revenue management. Ecco’s AI agent can use approved rate, offer and availability context made available through an approved connection to give hospitality guests faster, more consistent answers.
When a guest calls or messages, Ecco understands the request and uses only the systems, permissions and configuration enabled for that property. Duetto remains the system used by the team for its core operational role.
Exact capabilities depend on the connection available. Ecco can answer, collect details, route work or hand the conversation to a person without claiming unsupported access or actions.
HOW IT WORKS
How Ecco works with Duetto
01
A guest asks Ecco
A guest calls or messages with a booking, stay or operational question.
02
Ecco checks Duetto
Ecco uses the relevant approved rate, offer and availability context that your approved setup makes available.
03
Ecco handles the supported next step
Ecco answers, gathers details or routes a supported task according to the capabilities enabled for your property.
04
Your team receives the context
If a person needs to step in, Ecco passes the available context and the next required action.
TRY ASKING ECCO
“What is the current rate for these dates?”
PHONE · LIVE RATE
“Is there another date with a lower available rate?”
WHATSAPP · DATE OPTIONS
“Does this price include the selected room type?”
PHONE · RATE DETAILS
“Can you check the current offer before I book?”
WHATSAPP · AVAILABILITY
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer guest questions without making callers wait for the operational team.
Continue the same conversation by message with consistent, permissioned context.
Connected workflows
Keep guest conversations aligned with the systems and workflows already used by the team.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
RATES
Answer supported rate questions
Use the authorized pricing context available through Duetto.
DATES
Capture stay requirements
Identify dates, occupancy, room need and booking intent.
CONTEXT
Explain available options
Present supported options without overriding the hotel's pricing rules.
LEADS
Qualify booking demand
Keep valuable guest intent attached to the enquiry.
HANDOFF
Route pricing exceptions
Escalate negotiation or exception requests with full context.
CHANNELS
Keep rate conversations aligned
Use consistent authorized context across guest channels.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Duetto AI agent?
It connects Ecco guest conversations with relevant Duetto context so hospitality teams can provide faster, more consistent support.
What can Ecco do with Duetto?
Depending on the connection enabled, Ecco can use authorized context to answer questions, collect details and route supported work. Exact capabilities vary by setup.
Is Ecco officially integrated with Duetto?
This page describes how Ecco can work with Duetto. Availability and exact functionality must be confirmed for your property, permissions and configuration.
What happens when a person needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff can continue efficiently.
