Hotels
Duetto AI agent
Ecco can use hotel revenue management context from Duetto in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is a Duetto AI agent?
Duetto supports hotel revenue management. Ecco’s AI agent can use approved rate, offer and availability context made available through an approved connection to give hospitality guests faster, more consistent answers.
When a guest calls or messages, Ecco understands the request and uses only the systems, permissions and configuration enabled for that property. Duetto remains the system used by the team for its core operational role.
Exact capabilities depend on the connection available. Ecco can answer, collect details, route work or hand the conversation to a person without claiming unsupported access or actions.
HOW IT WORKS
How Ecco works with Duetto
01
A guest asks Ecco
A guest calls or messages with a booking, stay or operational question.
02
Ecco checks Duetto
With an approved Duetto connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported next step
Ecco answers, gathers details or routes a supported task according to the capabilities enabled for your property.
04
Your team receives the context
If a person needs to step in, Ecco passes the available context and the next required action.
TRY ASKING ECCO
“What is the current rate for these dates?”
PHONE · LIVE RATE
“Is there another date with a lower available rate?”
WHATSAPP · DATE OPTIONS
“Does this price include the selected room type?”
PHONE · RATE DETAILS
“Can you check the current offer before I book?”
WHATSAPP · AVAILABILITY
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer rate questions using approved rate and availability context, where it is made available.
Let guests ask about rates or dates; collect details when a question needs a person.
Connected workflows
Support enabled guest channels using only the context configured for each property.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
RATES
Answer rate questions
Use approved rate and availability context made available through the setup.
DATES
Handle date enquiries
Answer date and rate questions only where the approved context makes those details available.
OFFERS
Explain available offers
Share offer details only when the approved setup makes them available.
BOOKING INTENT
Collect booking details
Gather dates, occupancy and preferences for an enabled next step.
HANDOFF
Route questions to your team
Pass on rate questions that need review with relevant conversation context.
CHANNELS
Keep enabled channels aligned
Use available context on the channels configured for the property.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Duetto AI agent?
When a supported Duetto connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with Duetto?
With an approved setup, Ecco can answer guests using available rate, offer and availability context, collect booking details and route questions to a person. Exact capabilities depend on the connection and configuration enabled for your property.
Is Ecco officially integrated with Duetto?
This page describes how Ecco can work with Duetto. Availability and exact functionality must be confirmed for your property, permissions and configuration.
What happens when a person needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff can continue efficiently.
