Hotels
Your Hoasys AI employee
Ecco helps independent and seasonal hotels use the context available through Hoasys to answer guest questions across phone, WhatsApp and OTA messaging.
What does the Hoasys AI employee do?
Ecco connects guest conversations with the relevant booking and property information available through Hoasys. It reduces repetitive front-desk work while keeping staff in control of exceptions and sensitive requests.
Each hotel chooses the information and supported actions available to Ecco. Hoasys remains the operational reference, and human handoff is always available.
HOW IT WORKS
From guest request to Hoasys context
01
The guest asks
Requests arrive through the channels guests already use.
02
Ecco understands the booking
Ecco captures dates, reservation details and the reason for contact.
03
Hoasys context is used
The answer uses the relevant hotel information available through Hoasys.
04
Staff step in only when needed
Routine requests are resolved; exceptions reach staff with full context.
TRY ASKING ECCO
Do you have availability for three nights in August?
PHONE · AVAILABILITY
Can you confirm whether my reservation has half board?
WHATSAPP · BOARD BASIS
Please note that we need a parking space.
OTA · GUEST REQUEST
Can we arrive later than the stated check-in time?
PHONE · LATE ARRIVAL
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Cover repetitive calls during peaks and after hours.
Give guests quick answers without losing reservation context.
OTA
Keep OTA messages consistent with the hotel's operational information.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Hoasys.
RESERVATIONS
Handle supported booking work
Use Hoasys context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is the Hoasys AI employee?
It is Ecco connected to the relevant hotel context available through Hoasys, built to handle common guest conversations.
Is this suitable for seasonal hotels?
Ecco is designed to absorb repetitive and peak-period guest communication while keeping staff available for exceptions.
Which actions are available?
Capabilities depend on the enabled connection and hotel permissions; unsupported requests are handed to staff.
Can Ecco cover after-hours enquiries?
Yes. Ecco can handle supported guest enquiries at any time and escalate according to the hotel's rules.
