Hotels
Hotel Runner AI agent
Connect Ecco with Hotel Runner so its AI agent can use approved reservation, stay and guest-service context to help guests across voice, WhatsApp and enabled messaging channels. Ecco can answer questions about a booking, stay or property service, collect details, route supported requests or hand the conversation to a person. Available information and actions depend on the connection, permissions and configuration approved for each property.
What can Ecco do with Hotel Runner?
Hotel Runner is described as a cloud property management system for accommodation providers, with reservation and distribution tools such as channel management and a booking engine.
With an approved setup, Ecco’s AI agent can use relevant reservation, stay and guest-service context made available for your property to support guest conversations. A guest might ask questions about a booking, stay or property service. Ecco responds only with information and actions enabled for that property, can collect missing details, route a supported request and hand the conversation to a person with available context.
This describes a potential use case and does not confirm a live or certified integration. Exact access depends on the connection, permissions and configuration approved for your property.
HOW IT WORKS
How Ecco works with Hotel Runner
01
A guest asks Ecco
A guest asks a booking, stay or hotel-service question
02
Ecco checks Hotel Runner
Where enabled, Ecco checks approved reservation, stay and guest-service context made available by Hotel Runner.
03
Ecco handles the supported next step
Ecco answers, gathers details or routes the request according to the configuration enabled for the property.
04
Your team receives the context
If a person needs to step in, Ecco passes on the available context and next action.
TRY ASKING ECCO
Ask questions about a booking, stay or property service
GUEST QUESTION
Ask about dates or a booking
BOOKING CONTEXT
Request help with a property service
GUEST SERVICE
Ask to speak with the property team
TEAM HANDOFF
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer guest calls using approved property context and route requests when needed.
Handle guest messages and gather the details your team needs.
Connected messaging
Support conversations on enabled messaging channels with consistent context.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
APPROVED CONTEXT
Use Hotel Runner context
Use reservation, stay and guest-service context only where the approved setup makes it available.
GUEST QUESTIONS
Answer relevant questions
Support guests asking questions about a booking, stay or property service, subject to available context and enabled workflows.
REQUEST DETAILS
Collect useful information
Gather dates, intent or details needed for the supported next step.
SUPPORTED REQUESTS
Route to the right team
Route requests using only workflows enabled for the property.
TEAM HANDOFF
Pass on available context
Give staff the relevant conversation context when a person needs to step in.
SETUP LIMITS
Respect enabled permissions
Available data and actions depend on the approved connection and configuration.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What can Ecco do with Hotel Runner?
Where an approved setup makes relevant reservation, stay and guest-service context available, Ecco can use that context to answer related guest questions, collect details, route supported requests or pass the conversation to your team.
What information can Ecco access?
Only information made available through the connection, permissions and configuration approved for your property.
Can Ecco make changes in Hotel Runner?
Only if a specific action is supported and enabled in the approved setup. Otherwise Ecco can collect the request and route it to your team.
What happens when a request needs a person?
Ecco can hand over the conversation with available context and the next action so your team can continue.
