Hotels
Your HOTELCUBE AI employee
Ecco connects guest communication with the booking and property context available through HOTELCUBE across voice, WhatsApp and OTA channels.
What does the HOTELCUBE AI employee do?
Ecco uses the relevant hotel context available through HOTELCUBE to answer reservation and stay questions, collect guest requests and support configured workflows. HOTELCUBE remains part of the operational system; Ecco becomes the conversational layer.
The scope is set by the property's enabled connection and permissions. When automation is not appropriate, Ecco routes the request to staff with the context intact.
HOW IT WORKS
From guest request to HOTELCUBE context
01
The guest starts a conversation
The request comes through phone, WhatsApp or OTA messaging.
02
Ecco understands the stay
Ecco extracts dates, reservation details and guest intent.
03
HOTELCUBE context is used
The answer uses the relevant information available through the enabled connection.
04
The hotel closes the loop
Ecco responds or escalates the next action to the right person.
TRY ASKING ECCO
Can you confirm the dates and occupancy on my booking?
PHONE · BOOKING DETAILS
What rate is available if I stay one more night?
WHATSAPP · RATE
Please add my expected arrival time to the reservation.
OTA · ARRIVAL
Can I request a different room category?
PHONE · ROOM REQUEST
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer frequent calls with connected hotel context.
Keep messaging fast and consistent for every stay.
OTA
Manage OTA guest questions within the same conversation layer.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through HOTELCUBE.
RESERVATIONS
Handle supported booking work
Use HOTELCUBE context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is the HOTELCUBE AI employee?
It is Ecco using the relevant context available through HOTELCUBE to handle hotel guest conversations.
Does Ecco replace the hotel's operational system?
No. HOTELCUBE remains part of hotel operations, while Ecco handles guest-facing conversations and handoffs.
Are reservation actions supported?
They can be supported when the required connection and permissions are enabled. Otherwise Ecco prepares the request for staff.
Can one workflow cover voice and messaging?
Yes. Ecco can manage voice, WhatsApp and OTA conversations with a consistent operational context.
