Hotels
Your Passepartout Welcome AI employee
Ecco brings the reservation and property context available through Passepartout Welcome into voice, WhatsApp and OTA guest conversations.
What does the Passepartout Welcome AI employee do?
Ecco helps hotels turn the operational context available through Passepartout Welcome into fast, consistent guest communication. It can answer questions, collect details and prepare supported reservation work without forcing staff to re-enter the conversation.
Each property controls what information and actions are available. Complex or unsupported requests move to the hotel team with a complete handoff.
HOW IT WORKS
From guest request to Welcome context
01
A request arrives
Guests contact the hotel by phone, WhatsApp or OTA messaging.
02
Ecco captures the intent
Ecco identifies the reservation, stay dates and requested outcome.
03
Welcome context is checked
Ecco uses the relevant context available through Passepartout Welcome.
04
The next step is completed
The guest gets an answer or staff receive an actionable handoff.
TRY ASKING ECCO
Can you confirm my check-in date and room type?
PHONE · STAY DETAILS
Is breakfast included in my reservation?
WHATSAPP · BOOKING DETAILS
Can you record that I need a baby cot?
OTA · GUEST REQUEST
Can I extend my reservation by one night?
PHONE · EXTENSION
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Handle calls with the right stay and property information.
Respond to guest messages without losing booking context.
OTA
Bring OTA requests into the same hotel workflow.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Passepartout Welcome.
RESERVATIONS
Handle supported booking work
Use Passepartout Welcome context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is the Passepartout Welcome AI employee?
It is Ecco connected to the hotel context available through Passepartout Welcome for guest communication and supported workflows.
Can Ecco work across multiple channels?
Yes. Voice, WhatsApp and OTA conversations can use the same connected operational context.
Can guests update their bookings?
Ecco can complete only the actions enabled for the property; other changes are handed to staff with the request details.
Will staff still work in Welcome?
Yes. Passepartout Welcome remains in the hotel's operational workflow while Ecco manages conversations and handoffs.
