Plateform

Easily connect your phone channel with Plateform so every inbound call translates into a confirmed table reservation — logged, synced, and ready for service without your staff lifting a finger.

The AI voice agent integrates directly with Plateform to handle inbound calls, answer booking-related questions, and register reservations the moment a guest calls. Whether they're booking for tonight, asking about availability, or checking their reservation details, the agent handles it end-to-end.

When a guest calls, the agent collects their details, confirms availability against your Plateform schedule, and locks in the reservation — complete with party size, time slot, and any special requests. No manual re-entry, no missed calls during service, and no double bookings.

With everything connected, your team operates from a single source of truth. Reservations flow directly into Plateform, your floor plan stays accurate, and guests get instant confirmation — at any hour, even when the kitchen is in full swing.

What this integration does:

• Registers inbound phone reservations directly into Plateform in real time

• Handles guest calls about table availability, booking times, and special requests

• Sends automatic confirmation and reminder messages via WhatsApp or SMS through Plateform

• Keeps phone-confirmed bookings fully aligned with your floor plan, covers, and no-show rules

This integration turns every missed call into a seated guest — reducing staff interruptions during service while ensuring your reservation book is always complete and accurate.