Restaurants
Plateform AI agent
Ecco can use hospitality property and booking operations from Plateform in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is a Plateform AI agent?
Plateform supports restaurant booking operations. Ecco can answer incoming calls, collect reservation requests and pass the details to the team.
If a supported Plateform connection is configured, the available reservation and venue context can inform the conversation. Booking creation, availability checks and synchronization must be confirmed for each setup before they are offered to guests.
HOW IT WORKS
How Ecco works with Plateform
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Plateform
With an approved Plateform connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported task
Ecco can answer guests and complete supported operational tasks, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a table for two this evening?”
PHONE · AVAILABILITY
“Can I move my Plateform reservation to 8:30 pm?”
WHATSAPP · CHANGE
“Can you add a dietary requirement to my booking?”
PHONE · GUEST NOTE
“Please cancel my table and confirm the cancellation.”
WHATSAPP · CANCELLATION
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
TABLES
Check supported availability
Use the reservation context available through Plateform.
RESERVATIONS
Create or update supported bookings
Turn qualified dining intent into configured reservation work.
GUESTS
Answer venue questions
Respond with relevant hours, location, menu and booking information.
REQUESTS
Capture preferences and notes
Keep dietary, seating and occasion requests attached to the guest.
HANDOFF
Escalate exceptions
Give staff the conversation, guest details and requested outcome.
CHANNELS
Keep guest contact aligned
Use consistent venue context across Voice and WhatsApp conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Plateform AI agent?
When a supported Plateform connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with Plateform?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Plateform?
No. Plateform remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
