Restaurants
Plateform AI agent
Connect Ecco with Plateform so every guest conversation can use relevant hospitality property and booking operations—across voice, WhatsApp and connected messaging channels.
What is a Plateform AI agent?
Easily connect your phone channel with Plateform so every inbound call translates into a confirmed table reservation — logged, synced, and ready for service without your staff lifting a finger.
The AI voice agent integrates directly with Plateform to handle inbound calls, answer booking-related questions, and register reservations the moment a guest calls. Whether they’re booking for tonight, asking about availability, or checking their reservation details, the agent handles it end-to-end.
When a guest calls, the agent collects their details, confirms availability against your Plateform schedule, and locks in the reservation — complete with party size, time slot, and any special requests. No manual re-entry, no missed calls during service, and no double bookings.
HOW IT WORKS
How Ecco works with Plateform
01
A guest asks Ecco
A guest calls or messages with a booking, stay or property question.
02
Ecco checks Plateform
Ecco uses the relevant property, guest, stay and reservation context available through the connection.
03
Ecco handles the supported task
Ecco can answer guests and complete supported operational tasks, according to the capabilities enabled for your setup.
04
Your team keeps the context
When a person needs to step in, the conversation and next required action are handed over clearly.
TRY ASKING ECCO
“Do you have a table for two this evening?”
PHONE · AVAILABILITY
“Can I move my Plateform reservation to 8:30 pm?”
WHATSAPP · CHANGE
“Can you add a dietary requirement to my booking?”
PHONE · GUEST NOTE
“Please cancel my table and confirm the cancellation.”
WHATSAPP · CANCELLATION
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer booking and stay questions without making guests wait for the front desk.
Continue the same guest conversation by message with consistent operational context.
OTA & guest messaging
Keep answers aligned with the booking and property context guests see across channels.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
TABLES
Check supported availability
Use the reservation context available through Plateform.
RESERVATIONS
Create or update supported bookings
Turn qualified dining intent into configured reservation work.
GUESTS
Answer venue questions
Respond with relevant hours, location, menu and booking information.
REQUESTS
Capture preferences and notes
Keep dietary, seating and occasion requests attached to the guest.
HANDOFF
Escalate exceptions
Give staff the conversation, guest details and requested outcome.
CHANNELS
Keep guest contact aligned
Use consistent venue context across Voice and WhatsApp conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Plateform AI agent?
It connects Ecco guest conversations with relevant Plateform context so guests receive faster, more consistent help.
What can Ecco do with Plateform?
Ecco can read relevant context, answer questions and complete or route supported tasks. Exact actions depend on the connection and configuration enabled for your property.
Does Ecco replace Plateform?
No. Plateform remains the operational system used by your team; Ecco provides the conversational layer for guest requests.
What happens when a team member needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff do not have to restart from zero.
