Hotels
Revinate AI agent
Connect Ecco with Revinate so guest conversations can use relevant hotel guest data, CRM and direct-booking workflows context across voice, WhatsApp and connected messaging channels.
What is a Revinate AI agent?
Revinate supports hotel guest data, CRM and direct-booking workflows. Ecco’s AI agent can use authorized guest and reservation-sales context made available through an approved connection to give hospitality guests faster, more consistent answers.
When a guest calls or messages, Ecco understands the request and uses only the systems, permissions and configuration enabled for that property. Revinate remains the system used by the team for its core operational role.
Exact capabilities depend on the connection available. Ecco can answer, collect details, route work or hand the conversation to a person without claiming unsupported access or actions.
HOW IT WORKS
How Ecco works with Revinate
01
A guest asks Ecco
A guest calls or messages with a booking, stay or operational question.
02
Ecco checks Revinate
Ecco uses the relevant authorized guest and reservation-sales context that your approved setup makes available.
03
Ecco handles the supported next step
Ecco answers, gathers details or routes a supported task according to the capabilities enabled for your property.
04
Your team receives the context
If a person needs to step in, Ecco passes the available context and the next required action.
TRY ASKING ECCO
“Can I complete check-in before I arrive?”
WHATSAPP · CHECK-IN
“Can I add breakfast to my stay?”
PHONE · UPSELL
“Where can I find my arrival instructions?”
WHATSAPP · PRE-ARRIVAL
“Can you pass this in-stay request to the team?”
PHONE · GUEST SERVICE
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer guest questions without making callers wait for the operational team.
Continue the same conversation by message with consistent, permissioned context.
Connected workflows
Keep guest conversations aligned with the systems and workflows already used by the team.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Revinate.
RESERVATIONS
Handle supported booking work
Use Revinate context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Revinate AI agent?
It connects Ecco guest conversations with relevant Revinate context so hospitality teams can provide faster, more consistent support.
What can Ecco do with Revinate?
Depending on the connection enabled, Ecco can use authorized context to answer questions, collect details and route supported work. Exact capabilities vary by setup.
Is Ecco officially integrated with Revinate?
This page describes how Ecco can work with Revinate. Availability and exact functionality must be confirmed for your property, permissions and configuration.
What happens when a person needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff can continue efficiently.
