Hotels
Your Scrigno PMS AI employee
Ecco uses the reservation and property context available through Scrigno PMS to support guest conversations across voice, WhatsApp and OTA channels.
What does the Scrigno PMS AI employee do?
Ecco connects the guest conversation to the relevant reservation and stay context available through Scrigno PMS. Routine questions can be handled faster, while requests requiring judgement reach staff with the details already organised.
The enabled connection defines what Ecco can read or action. Scrigno PMS remains the operational reference for the hotel.
HOW IT WORKS
From guest request to Scrigno PMS context
01
The guest gets in touch
Phone, WhatsApp and OTA conversations enter one workflow.
02
Ecco identifies the request
Ecco captures the booking, dates and requested information or change.
03
Scrigno context is checked
The response is grounded in the relevant data available through the connection.
04
The response reaches the guest
Ecco answers directly or hands the case to staff with context.
TRY ASKING ECCO
Can you confirm the number of nights on my reservation?
PHONE · RESERVATION
Is the city tax already included in my booking?
WHATSAPP · RATE DETAILS
Please add that we are travelling with a child.
OTA · GUEST NOTE
Can I move my arrival to the following day?
PHONE · DATE CHANGE
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Resolve common booking questions during phone calls.
Use connected stay context in guest messaging.
OTA
Keep OTA conversations tied to the relevant reservation.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Scrigno PMS.
RESERVATIONS
Handle supported booking work
Use Scrigno PMS context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is the Scrigno PMS AI employee?
It is Ecco connected to the relevant hotel context available through Scrigno PMS for guest conversations and handoffs.
What information can Ecco use?
That depends on the data exposed by the enabled connection and the permissions configured for the property.
Can Ecco complete every request?
No. It completes supported workflows and routes exceptions or sensitive decisions to the hotel team.
Does staff context get lost during handoff?
No. The handoff includes the conversation and the relevant details Ecco has collected.
