Hotels
Your Suite 5° AI employee
Ecco connects guest conversations with the reservation and property context available through Suite 5°, helping hotel teams respond faster without duplicating work.
What does the Suite 5° AI employee do?
Ecco uses the relevant booking and property context available through your Suite 5° workflow to answer common guest questions and prepare supported actions. The hotel team continues to work in Suite 5° while Ecco handles the conversation layer.
Permissions and supported actions are configured for each property. Requests outside that scope are handed to a person with the details already collected.
HOW IT WORKS
From guest request to Suite 5° context
01
The guest asks
A request arrives through voice, WhatsApp or OTA messaging.
02
Ecco identifies the booking
Ecco captures dates, guest details and the requested change or information.
03
Suite 5° context is used
The answer is grounded in the reservation and property context available through the connection.
04
Your team stays aligned
Ecco completes the supported response or escalates it with full context.
TRY ASKING ECCO
Is my reservation confirmed for two guests?
PHONE · CONFIRMATION
Can you check the rate for extending my stay?
WHATSAPP · EXTENSION
Please note that we will arrive after 10 pm.
OTA · ARRIVAL NOTE
Can you confirm the room type on my booking?
WHATSAPP · ROOM TYPE
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Use reservation context during inbound and outbound calls.
Give guests consistent answers in their preferred messaging channel.
OTA
Keep marketplace messages connected to hotel operations.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through Suite 5°.
RESERVATIONS
Handle supported booking work
Use Suite 5° context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is the Suite 5° AI employee?
It is Ecco connected to the relevant context available through Suite 5°, designed to handle hotel guest conversations across channels.
Does Ecco replace Suite 5°?
No. Suite 5° remains part of the hotel's operational workflow; Ecco adds the conversational interface for guests and staff handoffs.
What can be automated?
The available answers and actions depend on the data, permissions and workflow enabled for the property.
What happens when staff need to step in?
Ecco hands the conversation over with the guest request and relevant context already captured.
