Hotels
Your WuBook / ZaK AI employee
Ecco uses the booking and property context available through WuBook / ZaK to support guest conversations across voice, WhatsApp and OTA messaging.
What does the WuBook / ZaK AI employee do?
Ecco turns the relevant reservation and property context available through WuBook / ZaK into clear guest answers and structured handoffs. Hotels can manage repeated questions across channels without fragmenting the operational workflow.
The specific information and actions available depend on the enabled connection. ZaK remains the operational source of truth while Ecco manages the conversation.
HOW IT WORKS
From guest request to WuBook / ZaK context
01
The guest contacts the property
The conversation begins on phone, WhatsApp or an OTA.
02
Ecco captures dates and intent
Ecco identifies the relevant stay, room need or booking question.
03
ZaK context supports the answer
Ecco uses the appropriate information available through the WuBook / ZaK connection.
04
The booking workflow stays aligned
It responds or routes the requested action to staff with context.
TRY ASKING ECCO
What rooms are available for these dates?
PHONE · AVAILABILITY
Can you confirm the total and cancellation terms?
WHATSAPP · RATE TERMS
Please add my estimated arrival time to the reservation.
OTA · ARRIVAL NOTE
Can I change the number of guests on the booking?
WHATSAPP · BOOKING CHANGE
CHANNELS
One connection, every guest channel
Guests get the same accurate operational context whether they call, message on WhatsApp or write through an OTA.
Voice
Answer availability and booking calls more efficiently.
Keep direct guest messaging connected to stay context.
OTA
Handle OTA questions without creating a separate information silo.
ACTIONS
What can Ecco do with your connected system?
Ecco uses authorized operational context to answer accurately, complete supported work and send the right details back to your team.
AVAILABILITY
Check availability and rates
Ground supported answers in the authorized context available through WuBook / ZaK.
RESERVATIONS
Handle supported booking work
Use WuBook / ZaK context for configured reservation actions and requests.
STAY
Answer guest questions
Respond with relevant property, reservation and stay information.
REQUESTS
Capture requests and notes
Keep operational context attached to the guest and stay.
HANDOFF
Escalate with full context
Give staff the conversation, guest details and next required action.
CHANNELS
Keep every channel aligned
Use the same authorized context across Voice, WhatsApp and OTA conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is the WuBook / ZaK AI employee?
It is Ecco connected to the relevant booking and property context available through WuBook / ZaK.
Can Ecco answer availability questions?
It can use availability context when that data is included in the property's enabled connection.
Can Ecco change a booking?
Only supported actions with the required permissions are completed; other changes are prepared for staff.
Does Ecco work with OTA conversations?
Yes. OTA guest messaging can be handled alongside voice and WhatsApp in the same conversational workflow.
