Restaurants
Toast AI agent
Ecco can use restaurant point-of-sale and operations context from Toast in guest conversations when an approved connection is available. Confirm channels and actions for your setup with our team.
What is a Toast AI agent?
Toast supports restaurant point-of-sale and operations. Ecco’s AI agent can use authorized venue and operational context made available through an approved connection to give hospitality guests faster, more consistent answers.
When a guest calls or messages, Ecco understands the request and uses only the systems, permissions and configuration enabled for that property. Toast remains the system used by the team for its core operational role.
Exact capabilities depend on the connection available. Ecco can answer, collect details, route work or hand the conversation to a person without claiming unsupported access or actions.
HOW IT WORKS
How Ecco works with Toast
01
A guest asks Ecco
A diner calls or messages about availability, a reservation or venue details.
02
Ecco checks Toast
With an approved Toast connection, Ecco uses only the relevant context permitted for your setup.
03
Ecco handles the supported next step
Ecco answers, gathers details or routes a supported task according to the capabilities enabled for your property.
04
Your team receives the context
If a person needs to step in, Ecco passes the available context and the next required action.
TRY ASKING ECCO
“Do you have a table for two this evening?”
PHONE · AVAILABILITY
“Can I move my Toast reservation to 8:30 pm?”
WHATSAPP · CHANGE
“Can you add a dietary requirement to my booking?”
PHONE · GUEST NOTE
“Please cancel my table and confirm the cancellation.”
WHATSAPP · CANCELLATION
CHANNELS
Guest conversations across enabled channels
Ecco can support guest conversations through voice, WhatsApp and enabled messaging channels, using only the context configured for each property.
Voice
Answer venue and reservation questions during service or outside opening hours.
Continue the same conversation by message with consistent, permissioned context.
Reservation channels
Keep guest conversations aligned with the systems and workflows already used by the team.
ACTIONS
What can Ecco do with an approved setup?
With an approved setup, Ecco can use available context to answer guests, collect details, route supported requests or hand over to your team.
TABLES
Check supported availability
Use the reservation context available through Toast.
RESERVATIONS
Create or update supported bookings
Turn qualified dining intent into configured reservation work.
GUESTS
Answer venue questions
Respond with relevant hours, location, menu and booking information.
REQUESTS
Capture preferences and notes
Keep dietary, seating and occasion requests attached to the guest.
HANDOFF
Escalate exceptions
Give staff the conversation, guest details and requested outcome.
CHANNELS
Keep guest contact aligned
Use consistent venue context across Voice and WhatsApp conversations.
PROVEN IN HOSPITALITY OPERATIONS
Ostelzzz handles 1,000+ calls a month with Ecco AI
See how a hospitality operator uses Ecco to absorb repetitive guest communication without growing the front desk.
Integration FAQ
What is a Toast AI agent?
When a supported Toast connection is configured, Ecco can use permitted context to help answer guest questions or route requests. Confirm available data and actions for your setup.
What can Ecco do with Toast?
Depending on the connection enabled, Ecco can use authorized context to answer questions, collect details and route supported work. Exact capabilities vary by setup.
Is Ecco officially integrated with Toast?
This page describes how Ecco can work with Toast. Availability and exact functionality must be confirmed for your property, permissions and configuration.
What happens when a person needs to step in?
Ecco hands over the conversation with the available guest context and a clear next action, so staff can continue efficiently.
